[Hiring] Implementation Manager @FourKites

Role Description

As an Implementation Manager at FourKites, you will serve as the strategic orchestrator behind enterprise transformations for Global 1000 companies managing complex supply chains. This role combines deep functional consultation with comprehensive project management to ensure successful software deployments.

You will act as the trusted advisor who transforms complex logistics challenges into streamlined solutions, building stakeholder relationships while ensuring enterprise implementations deliver measurable business outcomes.

Each implementation you lead directly enhances supply chain visibility for major enterprises, contributing to operational efficiency improvements and cost reduction across global logistics networks.

Core Responsibilities

• Be part of the Global Implementation team, helping enterprise customers successfully adopt FourKites.
• Serve as a trusted advisor and empathetic customer advocate, problem solver, and product expert.
• Consult on onboarding the Global 1000 customer base, ensuring they derive maximum value from the platform.
• Understand FourKites' capabilities and each customer's unique business challenges.
• Execute implementations based on specific processes, requirements, and jointly established goals.
• Facilitate the implementation process, including stakeholder training and regular progress meetings.
• Oversee complex enterprise projects from initiation through deployment, coordinating internal and external stakeholders.
• Develop comprehensive project roadmaps with clear milestones, managing scope changes and identifying potential challenges.
• Serve as a liaison to the product team, providing real-time customer feedback.
• Partner with internal stakeholders to deliver a cohesive customer experience.
• Analyze strengths and opportunities of the implementation approach to drive continuous enhancement.
• Maintain alignment between executives, IT teams, operations managers, and end users throughout the implementation lifecycle.

About the team

The Global Implementation team is a smart, driven, and highly collaborative group that thrives at the intersection of technology, operations, and customer impact. We take pride in solving complex, real-world problems together—supporting one another across time zones, sharing learnings openly, and celebrating wins big and small.

Who you are

• 4+ years of experience implementing enterprise SaaS solutions with success managing complex projects.
• Passionate about helping customers see the value of FourKites as a solution for their supply chain challenges.
• Proven ability to present to and influence C-suite executives and technical architects.
• Excel at facilitating productive meetings, resolving conflicts, and maintaining team alignment.
• Analytical capability to break down complex business processes and identify optimization opportunities.
• Track record of delivering projects that meet or exceed customer expectations.
• Ability to translate technical concepts clearly to business stakeholders and vice versa.
• Proven success collaborating across sales, product, engineering, and customer success teams.
• Strong SaaS implementation expertise (supply chain, logistics, or transportation experience is a strong bonus).
• Committed to continuous learning and improvement using customer feedback.
• Able and willing to travel to customer sites for key implementation milestones (20-25% travel expectation).

Compensation

The expected annual base salary range for this role is $80,000 - $120,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. This position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.

Benefits

• Medical, Dental & Vision benefits starting on first day of employment.
• 401k Retirement savings with employer match.
• Bonus and incentive compensation as well as employee stock option program.
• Employer paid life insurance and short term disability insurance.
• Generous PTO, global recharge days, and volunteer days.
• Paid parental leave for all parents.
• Family planning and inclusive wellbeing resources.
• Technology reimbursement.
• Commuter benefits for in-office employees (Chicago).
• Annual Wellness Stipend.
• Ongoing learning & development opportunities.

Company Description

FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets.

This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain.

FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration.

For more information, visit www.fourkites.com .