[Hiring] Implementation Manager @Evergreen Nephrology

Role Description

As the Implementation Manager for Evergreen Connected Care (ECC), you own the day-to-day execution of practice onboarding and the ongoing operating relationships with our partner practices. Connected Care is delivered as a white-labeled extension of the practice and its providers; you are the person who makes each launch happen on time and keeps the relationship running well afterward.

• Run the standard onboarding sequence at each practice - kickoff, implementation and breakout meetings, final all-hands, and the controlled outreach start.
• Build and refine the meeting materials, facilitate sessions alongside the Program and Clinical Director or on your own, track every open item to closure.
• Ensure the right people know what is expected of them and by when.
• This is an execution and coordination role, fully remote, with the possibility for occasional travel to on-site meetings with practices.

Qualifications

• 5+ years of experience in implementation, program or project management, client success, or practice/provider operations, ideally in healthcare services, value-based care, or healthcare technology.
• Demonstrated experience running multi-stakeholder implementations to a defined timeline with external customers or partners.
• Excellent written and verbal communication skills, including the ability to build a clean deck and facilitate meetings of clinicians and executives.
• Strong organizational discipline and follow-through; comfortable operating with autonomy and ambiguity.
• Advanced skills with MS Office Suite of products including Outlook, Teams, SharePoint, Excel, and PowerPoint.
• Willingness to travel occasionally for practice kickoffs and on-site sessions.
• Able to work effectively in a primarily remote environment:
• Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps. Cable, Fiber, or DSL connections hardwired to the internet device are recommended.
• Evergreen will provide remote employees with telephony applications and equipment to meet the business requirements for their role.
• Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Requirements

• Experience with nephrology, chronic care management, or other CMS care management programs.
• Familiarity with provider practice operations, EHR data workflows, and secure patient data transfer.
• Experience managing vendor or platform partner relationships.
• Comfort learning care management platforms and reporting tools quickly.

Benefits

• Paid time off starting at 4 weeks for full-time employees.
• 12 paid holidays per year.
• Medical, dental, vision and life insurance, including an HSA with employer match.
• Reimbursement for continuing medical education for eligible roles.
• A 401(k) program where Evergreen matches up to 4% of contributions after six months of tenure.
• Paid parental leave.
• A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology.