[Hiring] Implementation Manager @Crawford & Company

Role Description

Drive successful client implementations from anywhere in the U.S.!

• 100% Remote within the United States
• Lead high-impact implementation projects for key client accounts
• Collaborate with cross-functional teams and senior leadership
• Play a critical role in delivering exceptional client experiences

As an Implementation Manager, you will work closely with the VP of Implementation to support multiple lines of business and manage projects for assigned Broadspire jumbo accounts. In this role, you'll coordinate implementation activities, oversee project timelines, ensure seamless client onboarding, and drive successful outcomes while maintaining strong relationships with internal and external stakeholders.

If you are a strategic thinker with strong project management skills and a passion for delivering client success, we'd love to hear from you!

Responsibilities

• Acts as a consultant and central coordination contact for assigned clients, Broadspire entities, and outside consultant/vendors during the pre-event, at event, and post-event phases of implementation projects.
• Coordinates the efforts of the project teams to deliver results within expected time frames by setting and enforcing project philosophies, encouraging and recognizing teamwork, and creatively and positively addressing cultural challenges.
• Empowers team members to identify and implement business solutions.
• Assists in the development and coordination of customized integrated process flows with assigned clients, acting as a liaison internally and externally to communicate process enhancements.
• Identifies project tasks, in order to develop project plan and assign proper delegation.
• Coordinates and monitors team members to ensure timely completion of delegated tasks reporting said progress to the VP of Casualty Account Management on a daily basis.
• Assists in the successful implementation process for assigned accounts.
• Monitors and evaluates effectiveness of implementation and develops strategies for continuous quality improvement.
• Coordinates the work activities of team members on the project team.
• Develops, coordinates and assists with client training needs.
• Completes related projects as necessary to enhance program implementations.
• Performs other related duties as required.

Qualifications

• Bachelor's degree.
• 5-7 years' experience in worker's compensation claims administration, managed care or health care environment, with significant time spent performing project management and managing others.
• Understanding of worker's compensation industry and disability management programs is preferred.
• Complete understanding of worker's compensation claim management is mandatory.
• Strong knowledge of insured and self-insured disability programs necessary.
• Large scale project management experience required.
• Knowledge of Broadspire product lines preferred.
• Excellent negotiation, presentation, decision making, follow through and leadership talents a must.
• Must demonstrate proficiency in directing others in the following disciplines:
  • Worker's Compensation Claims Administration
  • Banking and Financial Systems, including testing
  • Telephony
• Must have strong knowledge of software productivity tools (i.e., spreadsheet, word processing, Microsoft Project and database applications).
• Possess excellent written and oral presentation skills.
• Have strong analytical and problem-solving skills.

Benefits

• Competitive base pay
• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• Medical, Dental and Vision Plans
• Prescription Drugs
• HSA, HRA, and FSA Accounts
• Paid Holidays, Vacation and Sick Leave
• 401(k) Retirement Plan
• Tuition Assistance
• Paid Parental Leave
• Supplemental Health Benefits
• Enhanced Mental Health Support
• Virtual Physical Therapy
• Caregiving Services
• Life Assistance Program
• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.