[Hiring] Implementation Manager @Rezilient Health

Role Description

Rezilient Health is seeking an Implementation Manager to lead customer (e.g., employer groups) and health system implementation workstreams from handoff through launch and transition to ongoing support. This role sits at the center of how new partnerships move from signed agreement to live, reliable care delivery, translating contractual commitments and customer requirements into executable implementation plans.

The Implementation Manager serves as the primary owner and trusted advisor for assigned implementations, leading stakeholders through onboarding, configuration, adoption, and go-live to achieve defined objectives and long-term value. This role owns implementation health, progress, milestones, deliverables, evolving requirements, and risk mitigation while coordinating internal and external stakeholders across Product, Engineering, Sales, Support, Solutions Engineering, and operational teams.

The role blends project management, implementation operations, stakeholder engagement, support coordination, and technical cross-functional execution. It requires working familiarity with healthcare interoperability concepts to partner effectively on EHR-related workstreams.

• Lead assigned customer and health system implementations from internal handoff through launch and transition to ongoing support.
• Build and maintain detailed implementation plans, project timelines, risk logs, readiness criteria, and launch checklists.
• Build customer-specific project artifacts, including milestone trackers, decision logs, dependency trackers, escalation paths, status updates, meeting agendas, action logs, and implementation readiness reports.
• Coordinate launch activities across internal teams and customer stakeholders, keeping scope, owners, dependencies, customer responsibilities, requirements, and deadlines clear.
• Run regular implementation meetings, launch standups, and stakeholder updates; document decisions, capture action items, and drive accountability.
• Identify risks, blockers, and missed dependencies early, escalate appropriately, and coordinate mitigation plans to protect launch timelines and quality.

Qualifications

• 5+ years of experience supporting healthcare, health system, enterprise, and/or B2B customer implementations, project management, operations, and customer success.
• Experience partnering with integration engineers and prior exposure to athenahealth APIs, Epic FHIR endpoints, CCDs, and HL7 v2 interfaces.
• Working knowledge of interoperability standards: FHIR, HL7 v2, and CCDs.
• Proven ability to manage multi-stakeholder projects with clear plans, timelines, dependencies, risks, and deliverables.
• Strong organization, follow-through, and attention to detail, with the ability to manage multiple implementation workstreams at once.
• Excellent written and verbal communication skills.
• Comfort working cross-functionally with operational, clinical, technical, sales, customer success, and product teams.
• Hands-on experience using AI tools to support project work, documentation, and data analysis.
• Ability to operate in a fast-moving startup environment with ambiguity, shifting priorities, and incomplete information.
• Working knowledge of CRM, project-management, documentation, or reporting tools; HubSpot experience is a plus.
• Sound judgment around launch readiness, escalation, customer experience, and operational risk.
• A tool-agnostic mindset, willingness to adapt and use new tools and systems.

Requirements

• Familiarity with software, platform, integration, user acceptance testing, or technical go-live processes.
• Experience coordinating clinical or operational readiness activities, including training, workflow development, staffing inputs, or launch support.
• Experience using Google Workspace, Asana, and Jira for project management workflows.
• Experience building implementation playbooks, customer onboarding workflows, reporting dashboards, or scalable operating processes.
• Bachelor’s degree in business, engineering, computer science, operations, healthcare administration, marketing, or a related field, or equivalent practical experience.
• Willingness to travel about 15% of the time.

Benefits

• Meaningful ownership through stock options.
• Competitive base compensation.
• Comprehensive medical, dental, and vision coverage options.
• Complimentary access to Rezilient's clinical programs for you and your household members.
• 401(k) retirement plan to support your long-term financial well-being.
• Flexible Paid Time Off.
• Dedicated Paid Sick Leave.
• 11 paid company holidays each year.
• Paid family leave to support you through life's biggest moments.
• Optional ancillary benefits, including life insurance, disability coverage, and a Health Savings Account (HSA).