[Hiring] Implementation Manager @TabaPay

Role Description

TabaPay is currently hiring an Implementation Manager to grow our Client Success Team. We are looking for a candidate to work directly with clients to implement on-demand, real-time payments programs. The Implementation Manager is responsible for the execution of high-quality client onboarding procedures from the project kick-off to launch. They bring impactful programs to life by:

• Extracting a comprehensive understanding of our client's goals and friction points
• Considering all partner perspectives and capabilities
• Fueling the power of internal departments

In this role, you will:

• Develop and implement a project plan
• Act as an internal advocate for client needs
• Proactively identify and resolve potential roadblocks to successful implementation

Qualifications

• Bachelor’s degree in Business or Project Management preferred
• 5+ years of Payments experience
• 5+ years leading and running multiple sophisticated projects at once
• Detail-oriented, self-motivated, and persistent with the ability to set priorities and be flexible in a changing environment
• Excellent written communication and presentation skills
• Experience in early-stage products, markets, and companies preferred
• Experience in both internal and external stakeholder management
• Excellent at planning, organizing, and managing time
• Ability to connect with various levels within the organization
• Challenging the status quo is your second nature
• Curiosity mindset

Requirements

• Own multiple implementation projects simultaneously from contract signature to project completion
• Adhere to the PMO framework and processes
• Handle changes in scope and understand the implications
• Assist in the creation of the standardized process to onboard new clients and programs
• Work hand in hand with the sales team for pre-sales and scoping discussions
• Work closely with compliance, operations, finance, and support teams
• Communicate and report project status to various levels of leadership and stakeholders
• Coordinate internal and external resources for a timely and successful launch
• Become a specialist in our product, configuration, and internal processes
• Identify, manage, and mitigate project risk
• Prepare and lead training for new customers and users

Benefits

• 100% employer-paid health care insurance including medical, dental, vision, and life insurance (for employee only)
• Employer 401K Matching
• Generous and Flexible PTO