[Hiring] Implementation Manager @Thatch
Mar 21, 2025 - Thatch is hiring a remote Implementation Manager. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
Role Description
We are seeking a dedicated and experienced Implementation Manager with 3-5 years of relevant experience to serve as the primary point of contact for clients transitioning to Thatch's platform. The Implementation Manager will be responsible for ensuring a smooth and successful onboarding experience, managing client relationships, and collaborating with internal teams to deliver exceptional service.
- Lead the end-to-end implementation process for new clients, including setting up their Thatch instance, importing employee data, and launching open enrollment.
- Develop and manage detailed project plans to ensure timely delivery of implementation milestones, meeting client-specific requirements and deadlines.
- Serve as the main point of contact for clients during the implementation phase, providing regular updates, addressing concerns, and ensuring client satisfaction.
- Assist clients in integrating their payroll systems with Thatch, providing technical guidance and troubleshooting support as needed.
- Work closely with the product team to relay client feedback, report issues, and suggest enhancements or new features to improve the platform.
- Conduct thorough reviews of clients' first invoices, explain various sections of the product (such as documents and deduction reports), and ensure clients are fully equipped to utilize the platform effectively.
Qualifications
- 3-5 years of experience in implementation management, preferably within a SaaS environment.
- Proven ability to manage multiple projects simultaneously, with a strong track record of meeting deadlines and delivering high-quality results.
- Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely to clients and internal teams.
- Familiarity with SaaS platforms and experience with system integrations, particularly with payroll systems, is highly desirable.
- Strong analytical and troubleshooting skills, with the ability to identify issues proactively and develop effective solutions.
- Demonstrated ability to build and maintain strong client relationships, with a focus on understanding and addressing client needs.
- Experience working collaboratively with cross-functional teams, including product development, to achieve common goals.
Requirements
- Experience in the insurance or HR technology sectors.
- Proficiency in project management tools and methodologies.
- Bachelor's degree in Business, Information Technology, or a related field.
Experience we’d be particularly excited about
- Experience implementing HR or insurance related SaaS platforms.
- Experience working with HR professionals.
What to expect
We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly.
Similar Remote Jobs
More jobs at Thatch
More Project Management jobs
-
Project Management $60.00 - $65.00 per hour USAMar 23, 2025
-
Project Management unspecified Northern America, EuropeMar 23, 2025
More jobs in USA
-
All others base pay: $90,000 - $130,000 USAMar 23, 2025
-
All others $0.00 - $0.00 USAMar 23, 2025
-
Sales / Business unspecified USAMar 23, 2025
Kickstart Your Job Search
Unlock 53,148 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Mar 21, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
