[Hiring] Implementation Lead @TJM Labs

Role Description

We're looking for an Implementation Lead to own the day-to-day execution of customer implementations from discovery through go-live and transition to ongoing support. This is a hands-on role at the intersection of pharmacy operations, project management, customer communication, and technology.

You'll work in close partnership with a Customer Success Manager (CSM). The CSM owns the overall customer relationship, strategic alignment, and escalations. You own getting the implementation done.

During implementation, you'll be the hub of the project. You'll:

• Coordinate customer and internal stakeholders.
• Document how the pharmacy operates today.
• Translate those workflows into clear requirements.
• Maintain the implementation plan.
• Manage communication and action items.
• Own internal QA.
• Drive the project toward a successful go-live.

You don't need to be an engineer or an AI expert. You do need to understand pharmacy operations and pharmacy management systems, be curious about technology, communicate exceptionally well, and be very good at turning complexity into clarity.

Qualifications

• Approximately 2–5 years of relevant professional experience.
• Experience coordinating projects, implementations, customer onboarding, operational initiatives, or complex workflows.
• Working familiarity with pharmacy management systems and pharmacy workflows.
• Exceptional organization, reliability, and attention to detail.
• Ability to document processes and information clearly, precisely, and consistently.
• Strong follow-through and clear, professional communication.
• Ability to turn complicated conversations into decisions, documentation, owners, and next steps.
• Thoughtful questioning and comfort surfacing problems early.
• Ability to manage multiple implementations and competing priorities.
• Comfort with evolving priorities and processes, technical curiosity, and genuine ownership.

Requirements

• Current or previous pharmacy technician experience is highly desired.
• Registered or certified pharmacy technicians are strongly encouraged to apply.
• You do not need previous SaaS implementation experience if you bring strong pharmacy operations experience, project ownership, technical curiosity, and the ability to learn quickly.

Benefits

• Remote-first work environment.
• Paid time off.
• 401K with company match.
• Health Plan.
• The opportunity to work at the intersection of healthcare, pharmacy, and AI.
• Meaningful ownership and opportunity to grow as TJM Labs continues to scale.