[Hiring] Implementation Lead @Infilla

Role Description

Infilla is at an inflection point. Our first customers are live, our implementations are getting more complex, and it's critical to scale how we do those implementations. The way you design implementations will become the standard for every customer that follows.

Reporting to the CEO, you will:

• Turn ambiguous engagements into a plan.
• Own outcomes and operate with intensity.
• Win trust inside government.
• Understand users deeply.
• Configure the product to reality.
• Manage risk.
• Drive measurable impact.
• Build Infilla’s implementation system from scratch.

Your First 90 Days and Beyond:

• Month 1 - Learn: Shadow planners, examiners, and staff at several Infilla customers. Go deep on the product: configuration surface, data model, and integration points. Support an active implementation alongside product and engineering.
• Month 2 - Own: Own a live implementation fully. Lead training sessions (both onsite and remote). Start to build out implementation runbooks and templates.
• Month 3 - Lead: Fully own multiple concurrent implementations. Be a trusted advisor to government stakeholders. Get a customer through go-live with a clean handoff to long term support.

What success looks like in year one:

• Multiple implementations delivered on schedule, with staff actively using the system.
• Measurable permitting outcomes that we can point to publicly.
• A repeatable implementation program that a second and third hire can run with faster.

What's Hard About This Role:

• Every municipality is different: workflows, ordinances, legacy systems, and politics.
• The problems are ambiguous.
• Slow-moving domain, urgent company, across a big product surface: intake, review, approvals, inspections, reporting, compliance.

Qualifications

• This is a remote position based on the East Coast or mid-Atlantic region. Expect travel on an as-needed basis (e.g., 1 to 2 weeks per quarter).
• 3+ years delivering outcomes successfully as a forward deployed engineer, solutions engineer, implementation lead, technical program manager, or consultant.

Requirements

• Direct experience implementing software for government.
• Prior experience at an early-stage startup or govtech companies.
• Background in planning, permitting, software engineering, or systems integration.

Benefits

• Competitive salary.
• Healthcare insurance.
• 401K benefits.
• 15 days of PTO with 10 company holidays.
• Meaningful equity.
• We cannot sponsor visas at this time.

Interview Process

• Intro Call (30 min) - A casual conversation to understand your experience and how you work.
• Take-home exercise (2 hour exercise + 45 min debrief) - A timed simulation exercise based on what you would really be doing in the role.
• Virtual onsite (3 interviews, 2 hours total) - Calls with product, engineering and the CEO to understand how you organize a project, manage stakeholders, and work with colleagues.
• Reference checks - Calls with your past colleagues to ensure a mutual fit.
• Offer 🎉