[Hiring] Implementation Director @Lumeris

Role Description

Lumeris is physician-founded, mission-driven, and building the future of primary care. Our platform, Tom, is an agentic AI that works alongside care teams — automating routine tasks, surfacing the Best Next Action for every patient in real time, and delivering proactive outreach before, during, and after patient visits. Built on billions of clinical data points and over 100 EHR integrations, Tom powers Primary Care as a Service — helping health systems improve outcomes, reduce burden on physicians, and deliver value-based care at scale.

As an Implementation Director, you make Tom real inside a health system. You'll lead end-to-end implementations from kickoff through go-live — owning timelines, milestones, and cross-functional coordination across clinical, technical, and operational teams. You will configure the platform and integrations, train customer teams, ensure operational readiness, and manage the critical transition to Customer Success. This role requires strategic leadership, not just project management — you'll guide implementation models, coach cross-functional teams, resolve risks in real time, and continuously sharpen the approach so every deployment is better than the last. Your work sets the trajectory for the entire partnership.

Qualifications

• Bachelor's degree or equivalent
• 12+ years of related experience in a Project Management Office; Healthcare Management Consulting or an equivalent position in the Healthcare Industry or the knowledge, skills, and abilities to succeed in the role
• Highly skilled at overseeing multiple large complex health plan programs or projects
• Executive presence with excellent interpersonal, negotiating, influencing, facilitation, organizational, prioritization, judgement, and conflict resolution skills
• Solid understanding of program management methodologies (e.g. Agile, Waterfall, Scrum, Six Sigma) with the proven ability to own and oversee multiple programs or projects at one time
• Proven ability to apply business process methodologies and best practices to ambiguous and complex business and technical problems and create working solutions that enable success
• High-caliber analytical, problem-solving, and critical thinking skills with the proven ability to identify, develop, communicate, implement, and impact process improvements and strategic initiatives
• Top-notch collaboration skills with the ability to foster strategic relationships and partner with cross-functional teams
• Excellent communication and presentation skills with the ability to bring people to a common understanding and reach consensus
• Ability to set and foster strategic direction
• Demonstrated ability to effectively guide, develop, motivate, and direct team members and internal/external partners to successfully achieve defined goals
• Ability to identify and resolve impediments, mitigate risks, develop detailed timelines, perform resource allocations, and run internal and external meetings
• Strong technical acumen with the ability to ensure that technical solutions, strategies, practices, and governance deliver business and customer value during implementation
• Experience with Atlassian, Smartsheet, Salesforce, ServiceNow, and Tableau tools
• Ability to travel 10-25% to client site and other locations as directed by the business need

Requirements

• Advanced degree (preferred)
• PMP (Project Management Professional) and/or PMI-ACP (Agile Certified Practitioner) Certification (preferred)

Benefits

• Medical, Vision and Dental Plans
• Tax-Advantage Savings Accounts (FSA & HSA)
• Life Insurance and Disability Insurance
• Paid Time Off (PTO, Sick Time, Paid Leave, Volunteer & Wellness Days)
• Employee Assistance Program
• 401k with company match
• Employee Resource Groups
• Employee Discount Program
• Learning and Development Opportunities
• And much more...