[Hiring] Global Study Delivery Lead @Civia Health

Role Description

To lead and be accountable for Civia's global study delivery function, setting the standard for operational excellence, building high-performing delivery capability, and ensuring the successful delivery of all studies to time, cost, quality, and client expectations.

This is a hands-on, operational delivery role — not advisory and not a back-office systems function. The Global Study Delivery Lead is the global delivery authority for Civia’s studies, accountable for delivering them to time, cost, and quality, acting as a primary client point of contact, and owning project-management excellence across the organisation.

• Accountability for delivering Civia’s study portfolio to time, cost, and quality, globally
• Partnering closely with in-country delivery teams to raise and hold a single, high standard across every study and geography
• Acting as a primary point of contact for clients on delivery, building trust and ensuring every commitment is met
• Ownership of project-management excellence across Civia, holding internal functions to account for delivery
• Direct, decisive intervention whenever delivery performance is at risk
• Identification, creation, and implementation of the methodology, documentation, baselines, forecasts, and KPIs that make delivery repeatable
• Sole ownership of study-performance reporting — ensuring delivery is represented accurately, currently, and in KPI terms always
• Sustained client confidence through delivery that consistently meets and exceeds expectations
• The accountable leader in Civia for setting the tone and expectations for study management, fostering excellence, and a mentor who develops less experienced delivery colleagues.

Qualifications

• 10-15 years of relevant experience with deep operational understanding of clinical trial delivery and its dependencies
• Track record of delivering strategic and operational outcomes
• Proven ability to design, document, implement, and scale delivery and project-management systems
• Strong regulatory, GCP, GDPR and operational literacy
• Strong analytical and financial literacy — builds baselines, forecasts, and KPIs that hold up
• Platform experience with CRIO, HubSpot, and Monday.com

Requirements

• Deeply focused on delivery — driven to complete studies to time, cost, and quality
• Client-first and self-starting; takes ownership of the relationship and closes delivery gaps on their own initiative
• Uncompromising on delivery standards and determined to exceed client expectations
• Brings structure, clarity, and a single way of working to complex, multi-geography delivery
• Operates hands-on and close to the work, building strong, trusting partnerships with in-country delivery teams to raise the standard everywhere
• Acts decisively when delivery is at risk; closes the loop from insight to embedded change
• Communicates with authority, transparency, and credibility at leadership level
• Focuses on practical solutions and supports others in learning and improving through challenges.

Benefits

• Highly accountable, resilient, and composed under pressure
• Self-directed, organised, and adaptive — treats being a self-starter as the baseline, not the goal
• Builds confidence with teams and stakeholders through follow-through and reliability
• Takes pride in honest, current reporting — owns delivery issues as a reflection of the function and moves quickly to put them right

Company Description

B.S. or B.A.; MBA or equivalent advantageous. Science related degree preferred.