[Hiring] Project & Service Team Member @Support Tech LLC

Role Description

This is a remote position. As our Project & Service Admin, you aren’t just pushing paper—you are managing the lifecycle of technical projects. You will:

• Coordinate Projects: Manage timelines and deliverables for low voltage installs, including data cabling, CCTV, and access control.
• Master the Zoho Suite: Daily management of Zoho Desk for service tickets and Zoho Projects for long-form deployments.
• Communicate with Precision: Act as the bridge between clients and field technicians, ensuring everyone is aligned and informed.
• Detailed Documentation: Maintain obsessive levels of detail in project notes, hardware inventories, and close-out reports.
• Adaptive Support: Handle incoming communications via Dialpad and jump between independent tasks and collaborative team goals without missing a beat.

Qualifications

• Experience: 2–5 years in a project coordination or service admin role, preferably within the low voltage or IT industry.
• Technical Familiarity: A solid understanding of Ubiquiti networking, access control systems, IP cameras, and structured cabling.
• Software Proficiency: Prior experience with Zoho Desk and Zoho Projects is highly preferred.
• Language Skills: Exceptional written and verbal English is non-negotiable. You must be able to communicate complex technical details clearly.
• The "Pro" Setup: Because this is a high-performance remote role, you must have:
  • A quiet, distraction-free workspace.
  • A reliable, high-speed internet connection.
  • Dual monitor setup for efficient multitasking.
  • PC hardware: Intel i7 processor (or equivalent) or better.

Benefits

• Global Reach: We are open to the best talent worldwide, regardless of your region.
• Immediate Impact: This position is available for an immediate start.
• Growth Environment: We are a growing company where your contributions to our processes will be felt and valued.