[Hiring] Epic Revenue Cycle Automation Consultant I @Baylor Scott & White Health

Role Description

The Epic Revenue Cycle Automation Consultant I supports the implementation and continuous improvement of automation in BSWH Revenue Cycle workflows. Working in close partnership with an Epic Revenue Cycle Automation Consultant II, this role helps execute strategies and workplans to implement automation or integrate vendor automation solutions with Epic Revenue Cycle workflows, with a focus on driving cost savings and workflow efficiencies. The Consultant I leads small- to medium-sized projects and supports Consultant II and senior team members on larger, strategic initiatives, building the experience needed to take on a broader project portfolio over time.

Key Responsibilities

• Project Management
  • Support the Consultant II in assessing current and new revenue cycle solution capabilities in Epic or the vendor market by gathering information, documenting findings, and summarizing options for review.
  • Help identify cost saving opportunities across the front, middle and back revenue cycle functional teams by gathering data and documenting workflows, and support leaders in prioritizing initiatives based on ROI value.
  • Develop and maintain project plans, build and testing plans, training and communication plans, action plans, status reports, etc. for assigned small- to medium-sized projects, and contribute to these deliverables on larger strategic projects led by a Consultant II.
  • Partner with internal and external teams to track tasks, timelines, issues and risks to support the successful execution of assigned automation projects.
  • Document current-state and future-state workflows and requirements to support the design or redesign of automated revenue cycle processes.
• Performance Management
  • Monitor established performance metrics, dashboards and vendor performance/scorecards for assigned projects and solutions, flagging trends or variances for further review.
  • Assist in developing new reports/dashboards or key performance indicators/metrics to identify performance gaps, in collaboration with the Consultant II and analytics teams.
  • Proactively communicate performance issues and risks that may impact revenue cycle operations, and support the development and execution of action plans to remediate performance where applicable.
  • Prepare regular status or performance reports for assigned projects and help compile updates for revenue cycle leadership that “tell a story” on revenue cycle performance.
• Change Management
  • Draft revenue cycle improvement communications for revenue cycle teams and leaders or other BSWH stakeholders impacted by assigned projects.
  • Support the development of revenue cycle training tools and materials in concert with training teams and vendors to be delivered to revenue cycle departments.
  • Partner with IS Project Managers / Process Owners / Application Analysts / Epic Analysts / Vendors to support the build, testing (including user acceptance testing) and deployment of system changes in compliance with change control procedures.
• Vendor Management
  • Support the management of vendor agreements, resources, timelines, etc. for assigned projects, tracking deliverables against the executed contract goals and objectives.
  • Escalate issues, risks, decisions, approvals, and more to the Consultant II, revenue cycle leaders and vendor leaders as appropriate.
• Relationship Management
  • Build positive and productive working relationships with BSWH, Epic and vendor stakeholders on assigned revenue cycle projects.
  • Understand the critical and strategic goals of our internal stakeholders and help ensure they realize value from our revenue cycle cost optimization team.

Qualifications

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - 3 Years of Experience

Requirements

• 2+ years of experience in revenue cycle operations, revenue cycle improvement, or a related healthcare setting.
• Project management experience (formal or informal) with proven communication, mathematical, organizational and implementation skills, including the ability to manage multiple small- to medium-sized projects.
• Working knowledge of front, middle and back-end revenue cycle operations.
• Eagerness to learn, take direction from senior team members, and grow toward leading larger strategic initiatives.
• Healthcare consulting experience is a plus but not required.
• Epic experience is helpful; Epic certifications are not required.

Benefits

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1
• Note: Benefits may vary based upon position type and/or level