[Hiring] Engagement Manager @Beamery

Role Description

We are looking for an Engagement Manager to join our Professional Services team. In this role you will be responsible for end-to-end customer management/projects from kick-off to closure, ensuring successful deliverables such as:

• Charter
• Scope
• Product requirements
• Communication and document gatherings
• Create/communicate project performance guidelines for internal/external stakeholders ensuring key deliverables are met

Qualifications

• Hands-on Project/Program Management, Implementation, or Business Analyst experience; Enterprise level HR tech/SaaS or similar disruptive software tech industry experience ideal
• Proven track record delivering complex software product implementations for high-profile customers a huge plus
• Project Management Methodology and/or Software Development Lifecycle experience
• Transformation leadership qualities, organizational skills and able to adapt to changing priorities and juggle multiple projects
• Excellent technical and business communication and presentation skills
• A growth mindset - the ability to identify where to propose new solutions to achieve long-term business value for the customer and Beamery
• Experience in Talent/HR technology a huge plus
• You resonate with our Beamery Values

Requirements

• Leverage Beamery’s Implementation Methodologies and manage simultaneous customer projects
• Learn and Demonstrate competency in the Beamery product suite
• Accelerate the time to value of customer project outcomes by partnering with our customers to deliver the solution charter, scope, and success plan
• Work with our Customer’s PM’s to develop plans and weekly updates and measure, track & evaluate progress
• Manage SOW and Contracts to ensure change/control procedures or plan deviations are applied as needed to manage scope, resources, and project budget
• Lead internal customer outcomes/progress reporting and reviews, issue-tracking lists, and budget/financial tracking and report to customer and internal stakeholders
• Manage day to day customer relationship during implementation
• Manage project team resources and their day to day tasks, review project tasks, schedules, and recommend resource adjustments to respond to changing needs
• Serve as point of contact for customer project escalation, assess risk, and apply mitigating actions
• Partner with internal teams such as Product/Engineering, Solutions Delivery, Customer Success to deliver on time, high quality customer deployments
• Conduct Post Implementation Reviews to enhance methodologies and delivery best practices
• Up to 30% travel required as in-person client meeting requests increase

Benefits

• Medical, dental, and vision (including HSA/FSA options) insurance w/EAP
• 401(k) with match
• Paid parental leave for US employees following 1 year of employment
• PTO/Sick leave
• Life, LTD/STD insurance
• Salary range of $85,000 to $102,000 is provided as a good faith estimate - actual salary may differ due to demonstrated skill and/or level of experience