[Hiring] Engagement Delivery Director @Salesforce

Role Description

The Engagement Delivery Director (Program Management Director) role is a seasoned program management executive. They lead a team of Program/Project managers tasked with delivery for our most complex, enterprise-level customers. They are forward-thinking leaders responsible for hiring, building, and developing outstanding teams tasked with delivering the highest-quality customer-facing engagements. They also help ensure the success of these teams while securing the highest CSAT and business outcomes.

The Engagement Delivery Director collaborates with other leaders to ensure consistent delivery standard methodologies and influences the overall global engagement and delivery approach. They are responsible for meeting and exceeding business targets and providing leadership with accurate forecasts and metrics. They contribute to thought leadership and lead efforts to drive positive change, organizational initiatives, objectives and methods forward with executive-level engagement. They take ownership and personal responsibility for implementing change despite opposition or barriers and confidently make decisions in conditions of uncertainty. They are strong mentors who lead by example and embody the Salesforce values.

YOUR IMPACT:

• Lead programs by staying aligned on program scope, and release planning, as well as aligning one or more teams on vision, and business goals, creating the program structure, and securing cross-functional alignment.
• Drive teams through the Software engineering experience using Agile and demonstrated analytical and technical skills.
• Drive meetings with key team members for each program to help make key decisions, remove obstacles, and address key program issues.
• Develop strong partnerships with key functional team members to drive focus on business goals.
• Provide awareness of program status (issues, risks, metrics, etc.) on an ongoing basis through push status reporting.
• Handle "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and stakeholders.
• Anticipate and remove obstacles that slow down or prevent teams from delivering on project goals.
• Create a collaborative environment that fosters creativity, innovation, and learning.

Qualifications

• 15+ years of experience (with 5+ years leading multiple work streams) in a program management role leading enterprise-scale CRM (or similar) projects.
• 10+ years experience with management consulting or consulting services.
• Demonstrated project leadership skills with direct responsibility for running project teams, budgeting, and scheduling against a customer or vendor contract.
• Outstanding and effective communication skills; along with good executive presence.
• Bachelor's degree in Business Administration and/or Information Technology or equivalent experience.
• Agile SCRUM Master Certification.
• PMP Certification preferred.

Requirements

• SFDC experience is not required but parallel implementation experience is required.
• Ability to lead enterprise-wide engagements, facilitate meetings with client executives, mentor teams of senior team members, and proactively run project risk.
• Ability to work effectively in a fast-paced, high-energy, team-oriented environment.
• Ability to multi-task and perform effectively.

Preferred Qualifications

• Bring strategic and tactical enterprise software project delivery experience to Salesforce clients.
• Provide senior-level consulting and counsel to client business and technology executives as a trusted advisor.
• Build strong executive-client relationships to enable them to persuade and influence the direction of the delivery and resolve key issues.
• Align multi-cloud delivery standard methodologies, resourcing, team structure, knowledge, and assets.
• Create and lead project plans; supervise and review project progress and timelines; adjust schedules and plans as needed.
• Ensure on-time and on-budget delivery of large-scale programs while also ensuring that program gates and governance are properly adhered to during the execution of the project.
• Identify, lead and mitigate program risk.

Benefits

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.