[Hiring] Director of Implementation @Billee.AI

Role Description

When a new client signs with Billee, the real work begins. The Director of Implementation is the person who turns a signed contract into a live, running system, doing it in a way that earns trust and sets clients up to succeed long-term. Without this role, onboardings stall, clients feel unsupported, and the value of our platform doesn't land the way it should.

Day to day, this means owning the full lifecycle of each client deployment:

• Running requirements workshops
• Configuring billing software to match complex rate structures and regulatory requirements
• Managing data migrations from legacy systems
• Coordinating across internal teams to keep projects on track

You'll typically be managing several concurrent implementations at once, each at a different stage, each with its own quirks. This role is a fit for someone who genuinely enjoys the intersection of technical problem-solving and client relationships.

Qualifications

• 3+ years of experience with utility billing software implementations in multifamily real estate
• Strong SQL skills and hands-on experience with data migration tools
• Proficiency in system integration methodologies and API configuration
• Working knowledge of utility rate structures, tariffs, billing methodologies, and relevant regulatory frameworks (PUC, etc.)
• Proven ability to manage multiple concurrent technical projects independently
• Strong client-facing communication skills; you can present to an executive and debug with an IT admin in the same day
• Detail-oriented with high accountability for data accuracy and delivery timelines

Requirements

• Comfortable with complexity
• Client-first communicator
• Organized under pressure
• Technically fluent
• Curious about the domain
• Ownership mentality

Benefits

• Salary Range: $130,000 to $160,000
• Health, dental, and vision insurance
• 401(k)
• Paid time off and flexible work arrangements
• Professional development opportunities
• Opportunity for earned equity