[Hiring] Director of Enterprise PMO @Kind Lending

Role Description

The Director, Enterprise PMO leads Kind Lending's enterprise project management function and a team of Project Managers. Reporting directly to the Chief of Staff, this role is responsible for:

• Portfolio governance
• Delivery standards
• Capacity planning
• Executive reporting
• Team development
• Systems and workflows that support consistent project execution

This is a player-coach role for an experienced project and program leader who can move between portfolio-level leadership and hands-on delivery. The Director will continue to lead a portion of the active project portfolio while improving consistency, accountability, visibility, and scalability across the EPMO.

Location: Office (Irvine, CA) or remote opportunity.

Key Responsibilities

• Lead the enterprise project management function, including project intake, prioritization, resource allocation, governance, and portfolio reporting.
• Maintain clear visibility into project health, milestones, dependencies, risks, decisions, and capacity constraints.
• Ensure consistent project management standards, documentation, controls, and delivery practices across the portfolio.
• Personally lead a portion of the active project portfolio in alignment with overall EPMO capacity and leadership responsibilities.
• Proactively identify delivery risks, bottlenecks, resource conflicts, and change impacts; drive mitigation and resolution.
• Support implementation readiness, change management, adoption, and post-launch review.
• Continuously improve EPMO processes, tools, reporting, automation, and workflow efficiency as the enterprise grows.

Team Leadership & Development

• Lead, coach, and develop a team of Project Managers responsible for complex, cross-functional initiatives.
• Balance assignments and workload based on project complexity, priority, dependencies, and available capacity.
• Mentor Project Managers on planning, stakeholder management, executive communication, documentation quality, and delivery expectations.
• Participate in recruiting, onboarding, performance management, succession planning, and career development for the EPMO team.

Executive & Cross-Functional Partnership

• Serve as a senior EPMO partner to the Chief of Staff, Executive Sponsors, and senior business leaders.
• Partner across business, technology, operations, finance, compliance, vendor, and other stakeholder teams to align scope, requirements, dependencies, and delivery expectations.
• Facilitate complex cross-functional discussions and help resolve competing priorities, unclear ownership, and delivery barriers.
• Provide concise executive-level portfolio reporting focused on decisions needed, material risks, capacity constraints, timeline impacts, and recommended actions.

EPMO Systems & AI-Enabled Workflow Governance

• Oversee project management systems, portfolio data quality, dashboards, templates, workflow standards, and reporting.
• Guide the responsible use of automation and AI-enabled workflows to improve efficiency, consistency, visibility, and follow-through.
• Ensure critical system and workflow knowledge is documented and cross-trained to support continuity and scalability.
• Partner with technology and system owners on integrations, enhancements, and platform improvements that support enterprise project delivery.

Qualifications

• Strong understanding of project, program, portfolio, and PMO management practices across Agile, Waterfall, and hybrid delivery models.
• Demonstrated experience using enterprise project management platforms such as ClickUp, Jira, Asana, or similar tools.
• Working knowledge of workflow automation and AI-enabled productivity tools, with an understanding of appropriate governance and controls.
• Strong working knowledge of mortgage banking operations, systems, workflows, and regulatory considerations preferred.
• Excellent written and verbal communication skills with the ability to engage and influence stakeholders at all levels.
• Strong people leadership, coaching, prioritization, conflict-resolution, and decision-support skills.
• Analytical mindset with the ability to synthesize information, evaluate trade-offs, and drive clear decisions.
• Comfortable navigating ambiguity, balancing competing priorities, and leading change in a growing organization.

Education & Experience

• Bachelor's degree in Business, Information Systems, Finance, Communications, or a related field preferred.
• 7+ years of progressive project or program management experience leading complex, cross-functional initiatives.
• Previous experience leading, mentoring, or managing Project Managers or a PMO function.
• Mortgage banking or financial services experience strongly preferred.
• Project management certifications such as PMP, PgMP, PMI-PMOCP, or Agile certification are a plus.

Benefits

• A culture built on trust, transparency, accountability, and KINDness.
• An environment where project leaders are empowered to influence outcomes and improve how work gets done.
• Leadership that values structure, clarity, collaboration, and thoughtful execution.
• An opportunity to shape enterprise project delivery while remaining close to the work.

Pay Disclosure

The starting base salary pay range for this position is $120,000. The actual base is dependent on many factors such as work experience, business needs, market demands, and other compensation components. The base pay range is subject to change and may be modified in the future.

Work Authorization

Must be able to verify identity and employment eligibility to work in the U.S. without a visa sponsorship.

Other Duties

This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned to meet the needs of the organization.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information.

VISION

See in the normal visual range with or without correction.

HEARING

Hear in the normal audio range with or without correction.

Equal Opportunity Employer

Kind Lending is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression.

For your security, Kind Lending will only contact you from email addresses ending in kindlending.com. Emails from any other domain should be treated as suspicious and may be phishing attempts.