[Hiring] Diligence Program Lead @Upstart

Role Description

As the Diligence Program Lead at Upstart, you will own the diligence and change management programs our lending partners depend on. You will answer the due diligence questionnaires that partners and their examiners require, maintain the document library and access controls behind them, and run the recurring process that notifies partners when our policies, procedures, and models change. You will work across Compliance, Lending Partnerships, Account Management, and Product to turn a set of manual, individually held processes into programs that hold up as the partner base grows.

How you’ll make an impact

• Own the lending partner change management program end to end: assemble each release, notify partners of policy, procedure, and model updates, and keep the supporting document libraries current.
• Respond to lending partner due diligence questionnaires and information requests, working with Compliance, Legal, and Model Risk Management to source and verify every answer.
• Maintain the partner-facing document repository and its access controls, including which materials each partner can reach based on their product mix and stage in the relationship.
• Run the recurring corrective action reporting cycle: validate the source data, distribute partner-specific reports, and confirm delivery with the teams that publish them.
• Work with Product to move manual diligence and change management workflows onto supported tooling, and document each process so more than one person can run it.
• Identify gaps in policy ownership and documentation approval status, and raise them with Compliance and Lending Partnerships before they reach a partner.

Qualifications

• Bachelor’s degree or equivalent practical experience
• 5 years of experience in financial services compliance, risk, audit, or third-party due diligence
• 2 years of experience responding to due diligence questionnaires, regulatory examinations, or audit requests from banks, credit unions, or other regulated institutions
• Experience owning a recurring operational or reporting process end to end, including its documentation
• Experience administering a document management system, virtual data room, or other controlled-access content repository

Requirements

• Knowledge of consumer lending products and the policies that govern them, including personal loans, auto, and home equity
• Knowledge of model risk management practices and how model documentation is shared with third parties
• Knowledge of third-party risk management expectations at banks and credit unions
• Skilled in using generative AI tools to draft, verify, and maintain large volumes of written documentation
• Ability to build process automation in spreadsheet or workflow tools and hand it off to others to run
• Ability to influence across compliance, legal, product, and commercial teams without direct authority

Benefits

• Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
• Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
• Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
• Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
• Health Savings Account contributions from Upstart for eligible plans (US only)
• Income protection benefits, including life insurance and disability coverage for added financial security
• Paid time off, sick leave, and company holidays, in line with local requirements
• Paid family and parental leave to support caregiving and major life moments (duration varies by country)
• Family-centered benefits to support fertility, parenthood, and caregiving needs
• Employee Assistance Program (EAP) offering mental health support and life-centered resources
• Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)
• Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
• Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
• Connection and community through team events, all-company updates, and employee resource groups (ERGs)
• Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City