[Hiring] Delivery Manager @Mayo Clinic

Role Description

The Delivery Manager plans and directs successful external client onboarding and/or delivery of products, solutions, services, and programs within the MCP portfolio. Delivery activities focus on leading and coordinating people to ensure successful integration, diffusion, and adoption of MCP offerings within external organizations.

• Overall responsibility for planning, executing, and coordinating activities ensuring goals are well-defined and aligned with business objectives.
• Identifying tasks required to meet goals and taking accountability for schedules and budgets.
• Serves as a subject matter expert related to delivering MCP products, solutions, and programs.
• Produces deployment and onboarding plans.
• Communicates delivery details and schedules to key stakeholders as required.
• Facilitates creative problem-solving, decision-making, and change management.
• Continually works towards making improvements in the onboarding process including standards, guidelines, tools, checklists, templates, and methodologies.
• Investigates new approaches to delivery of information.
• Utilizes frameworks, guidelines, and best practices to ensure best in class delivery and adoption.
• Collaborates with MCP Training & Education to enhance deployments.
• Ensures compliance with policies, processes, procedures.
• Provides leadership with key performance indicator data (i.e., throughput, risks, issues, and successes) and recommendations for improvement.
• Serves as a liaison between the client and MCP Services, Legal, Referring Physicians Office, and technical teams.
• Builds close relationships with internal and external partners to coordinate delivery logistics.
• Fosters a collaborative, innovative, and efficient working culture, and team performance.
• Experience in project management, change management, and process improvement.
• Collaborates with and nurtures trusted relationships with other MCP leadership and partners.
• Develops and implements systems and processes to monitor, ensure, and improve product/solution/program delivery and end-user satisfaction.
• Leverages structured feedback loops from clients, account managers to leadership.
• Strong written and oral communication skills are essential.
• Presentation skills are required to present information and concepts to large and small groups and committees.

Qualifications

• Bachelor's degree required in business, healthcare, finance, or other related professional degree.
• 6 or more years of business management experience with responsibilities for small/medium project management activities.
• Demonstrated institutional knowledge and experience leading with influence in support of orchestrating autonomous teams.
• Good decision-making and judgment capabilities.
• Comfortable with ambiguity and able to inspire trust and confidence.
• Effective communication with internal and external audiences.
• Proficient in use of various change management tools and processes.
• Demonstrated leadership skills, including team building, conflict resolution, and creative problem solving.
• May need to manage multiple projects concurrently.
• Master’s degree preferred.
• Strong broad-based knowledge of project management methodologies, standards, and tools.
• Ability to work in a complex environment with multi-dimensional points of view.

Requirements

• This vacancy is not eligible for sponsorship; we will not sponsor or transfer visas for this position.
• Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.