[Hiring] Delivery Director @Kinaxis Inc.

Role Description

The Director, Delivery is a senior leader responsible for managing a portfolio of complex, large-scale projects/programs for regional and global clients. Operating within a matrix structure, this role drives successful delivery of Kinaxis’ Maestro solution by leveraging deep supply chain expertise, technical acumen, and project leadership. The Director balances delivery on single-focus client projects with oversight of multi-year rollouts, managing risk, stakeholders, and commercial outcomes to ensure on-time, on-budget delivery.

Key Responsibilities

• Lead a portfolio of implementation projects and operate as the business leader for assigned book of business.
• Guide a Professional Services team comprising of technical/data, supply chain solution, and delivery management professionals to deliver on customer commitments.
• Manage a high-performing team and drive achievement of team utilization, revenue, and management targets by fostering a culture of accountability, innovation, and continuous improvement.
• Provide day-to-day team leadership by supporting direct reports with their professional growth through coaching, mentoring, performance management, and career development.
• Serve as a trusted advisor on key accounts by delivering strategic recommendations.
• Guide effective program execution while balancing organizational risks and opportunities in assigned projects.
• Support regional talent strategy through talent planning, compensation planning, and organizational design to align skills and resources with evolving business needs.
• Take ownership for client satisfaction and manage delivery excellence by proactively managing client expectations.
• Leadership in the evolution of Professional Services strategy, including methodology enhancements and readiness planning for new product functionality.
• Maintain strong relationships with partners, vendors, and internal stakeholders to ensure seamless execution across all phases of the engagement lifecycle.
• Work with the Sales team, Client Partners, and Directors to develop and support client services solution roadmap.
• Drive cross-functional collaboration by synthesizing field feedback into initiatives that enhance customer value.
• Serve as the primary conduit of information on assigned programs, including current status, milestones, issues, updates, and insights for executive sponsors and senior stakeholders.

Qualifications

• Bachelor’s degree in Computer Science, Supply Chain, Business, or related post-secondary education.
• Minimum 10 years of progressive Supply Chain industry experience, managing large-scale implementations in software consulting services, with at least 7 years progressive experience managing teams.
• Deep understanding of the supply chain industry, including key challenges, trends, and competitive landscape.
• Proven record of leading complex and/or matrix global teams to execute on time and on budget.
• In-depth Technical Project Management expertise, with at least 7 years history of implementing complex software solutions and delivering on multi-phase projects for Enterprise or global clients.
• Advanced communication skills, with the ability to communicate technical concepts to non-technical stakeholders and build consensus around strategies and initiatives.
• Ability to influence and manage stakeholders up to C-level executives in complex customer ecosystems.
• Ability to manage and prioritize team workloads in an environment of ongoing urgency, ambiguity, and change.
• Strong interpersonal skills with a desire to coach, mentor, and develop others.
• Ability to travel as required.

Benefits

• Flexible vacation and Kinaxis Days (company-wide days off).
• Flexible work options.
• Physical and mental well-being programs.
• Regularly scheduled virtual fitness classes.
• Mentorship programs, training, and career development.
• Recognition programs and referral rewards.
• Hackathons.