[Hiring] Service Delivery Manager @Nile Global

Role Description

The Service Delivery Manager (SDM) is responsible for managing the successful delivery, deployment, and activation of Nile's networking solutions across an assigned portfolio of enterprise customers. This role serves as the primary technical project manager, coordinating internal engineering teams, deployment resources, third-party partners, logistics, and customer stakeholders to ensure projects are delivered on time, within scope, and in accordance with Nile's delivery standards. The SDM owns the customer deployment experience from project initiation through implementation, activation, stabilization, and formal handoff to the Customer Success organization. The ideal candidate combines strong project and program management capabilities with technical networking knowledge, customer-facing leadership, and the ability to drive execution in a fast-paced, high-growth environment.

Qualifications

• 8+ years of experience in IT service delivery, network deployment, technical project management, or professional services.
• 3+ years of experience managing enterprise customer deployments or complex technical implementation projects.
• Strong understanding of enterprise networking technologies, including wireless LAN, switching, routing, firewalls, and network infrastructure.
• Experience managing multiple concurrent projects and geographically distributed resources.
• Proven ability to manage customer relationships, executive stakeholders, and complex delivery escalations.
• Experience working with third-party deployment partners, field service organizations, and technology vendors.
• Strong understanding of project management methodologies, delivery governance, and risk management.
• Experience with project management tools such as Jira, Smartsheet, Microsoft Project, or similar platforms.
• Excellent written, verbal, presentation, and stakeholder management skills.
• Ability to operate independently while collaborating effectively across cross-functional teams.

Requirements

• Experience working in a Network-as-a-Service (NaaS), Managed Services, or cloud networking environment.
• Familiarity with enterprise networking vendors and platforms such as Cisco, Aruba, Juniper, Fortinet, and similar technologies.
• PMP, ITIL, or other relevant project/service management certifications.
• Experience supporting enterprise customers across multiple regions.
• Experience building or improving scalable service delivery processes within a high-growth technology organization.

Benefits

• Ownership: Take accountability for delivery outcomes rather than simply coordinating activities.
• Customer First: Make customer experience and trust central to every delivery decision.
• Execution Excellence: Drive disciplined project execution, attention to detail, and consistent follow-through.
• Collaboration: Build strong working relationships across all Nile organizations.
• Continuous Improvement: Challenge existing processes and proactively identify opportunities to improve.
• Scalability: Think beyond individual projects and contribute to building a repeatable, scalable global delivery organization.

What Success Looks Like

• Consistently deliver customer deployments on time and with high quality.
• Establish strong customer confidence throughout the implementation journey.
• Drive accountability across internal teams and deployment partners.
• Minimize deployment delays, avoidable escalations, and operational rework.
• Ensure seamless transition from implementation into Day 2 operations.
• Contribute to standardized processes that enable Nile to scale its NaaS business globally.