[Hiring] Implementation Manager @GoodShip

Role Description

As an Implementation Manager on the Solutions & Implementations team, you’ll lead customer implementations from technical discovery through onboarding, go-live, and stabilization. You’ll work directly with customers to understand their workflows, integrate and validate their data, and turn business requirements into a successful GoodShip launch. You’ll also partner with Account Executives on technical scoping and proofs of concept to set each implementation up for success.

This is a high-ownership role that combines hands-on technical execution, project management, and customer partnership. You’ll report directly to the Director of Implementations and collaborate across Sales, Customer Success, Product, and Engineering to resolve blockers, keep implementations on track, and help shippers unlock the full value of the GoodShip platform.

What You'll Do

• Lead Implementation and Value Delivery
  • Own customer implementations from kickoff through data integration, go-live, and stabilization.
  • Translate customer requirements and pre-sale discovery into clear implementation plans, milestones, and ownership.
  • Work directly with customer teams to map source data, configure workflows, and prepare GoodShip for production use.
  • Analyze and validate customer data, investigate discrepancies, and resolve issues before launch.
  • Manage implementation timelines, communicate progress and risks, and coordinate dependencies across customers and internal teams.
  • Troubleshoot technical blockers in partnership with Customer Success, Product, and Engineering.
  • Validate launch readiness and confirm that the implemented solution meets agreed success criteria.
  • Document configurations and key technical decisions to support a smooth handoff to Customer Success and ongoing customer adoption.
• Support Technical Discovery and Pre-Sales
  • Partner with Account Executives to understand prospect goals, assess data readiness, and scope implementation requirements.
  • Support tailored proofs of concept that demonstrate GoodShip’s value and inform the implementation plan.
  • Identify data dependencies, technical risks, and customer responsibilities before close to establish clear implementation expectations.
  • Build reusable data-validation tools and implementation playbooks that improve both pre-sale discovery and onboarding.

Qualifications

• 4+ years of experience in technical implementation, solutions engineering, or a similar customer-facing role within B2B SaaS.
• Experience leading customer implementations, including requirements gathering, data integration, validation, and onboarding.
• Proficiency in SQL and advanced Excel, with the ability to analyze customer data, investigate discrepancies, and validate results.
• Working knowledge of relational databases and cloud platforms.
• Strong project-management skills, with experience building implementation plans, defining milestones and owners, and managing dependencies across multiple concurrent customer projects.
• Ability to identify risks early, manage scope changes, and drive issues to resolution while keeping customers and internal teams aligned on priorities and timelines.
• Confidence leading project check-ins, communicating status and next steps, and holding stakeholders accountable for commitments.
• Clear, confident written and verbal communication skills, including the ability to explain technical issues and implementation decisions to varied audiences.
• Comfort leading customer working sessions, walking through product workflows, and supporting technical discovery during the sales process.
• Ability to operate with urgency, precision, and attention to detail in high-stakes customer environments.
• Bachelor’s degree in Business, Information Systems, Supply Chain, or a related field—or equivalent practical experience.
• Experience in transportation, logistics, supply chain, or a related industry is a bonus.

Benefits

• Competitive compensation and meaningful equity ownership.
• 100% employer-paid health benefits.
• Unlimited PTO.
• Company-wide winter break during the December holidays.
• Fully remote work environment.
• Destination team off-sites.