[Hiring] D365 Project Manager @MCA Connect

Role Description

The MCA Connect Project Manager in this role carries a blended portfolio. You will manage day-to-day support for live Dynamics 365 clients under Managed Services (MgS), manage the discrete enhancement and new functionality work those same clients buy, and direct one or more full life-cycle Dynamics 365 implementations from diagnosis through go-live and transition into support.

These three types of work are genuinely different disciplines:

• MgS live support is a queue to be managed against service commitments.
• New functionality and enhancement work is a series of small, fixed-scope projects that must be estimated, scheduled, and billed without disturbing the support commitment.
• A full life-cycle implementation is a large, multi-phase program with its own team, budget, and executive visibility.

The person in this role must be able to manage all three at once, switch cleanly between them, and protect each from the others. You will be supported by a strong delivery team of solution architects, functional and technical consultants, and developers, but you will need a strong background in project management and business process optimization, and either a solid working knowledge of the Microsoft Dynamics 365 platform or the capacity to build one quickly. Our projects are strategic investments for our clients, and their successful execution and ongoing support both require a project manager who is driven, proactive, creative, assertive, and relationship-oriented.

While your primary function is project management, from time to time you may also be asked to assist with other functions including sales and marketing, implementation-related tasks, and general administration.

Qualifications

• 4 or more years of experience directly managing software implementation deployments. Microsoft Dynamics 365 Finance and Operations (ERP) or Customer Engagement (CRM) is a strong plus.
• Demonstrated experience managing both project-based delivery and ongoing support or managed services delivery, ideally at the same time.
• Experience with IT implementation methodologies across all phases of Diagnosis, Analysis, Design, Development, Deployment, and Operation.
• Understanding industry standard Business Process Areas is a plus.
• Demonstrated ability to manage competing priorities across multiple concurrent clients.
• Good planning, organizational, and problem-solving skills.
• Strong business acumen, including comfort with budgets, forecasts, and contract terms.
• Ability to work closely with key business stakeholders to communicate progress and vision.
• Excellent verbal and written communication skills.
• Ability to allocate the correct resources to each project phase and monitor their performance.
• Strong leadership, teambuilding, and motivational skills.
• Bachelor's degree or equivalent combination of education and experience.
• Ability to travel up to 50 percent of the time.

Requirements

• One or more full life-cycle Microsoft Dynamics implementations delivered end to end.
• Experience with the wider Microsoft platform of technologies.
• ERP implementation lead experience in the manufacturing industry.
• Experience with service management practice, including ITIL-aligned incident, problem, and change management.
• PMI certification.
• Microsoft certification on the Dynamics 365 platform.
• Mastery of industry-standard project management tools.

Benefits

• $105,000 - $160,000 a year
• PLUS Supplemental Compensation (Bonus) Plan paid quarterly