[Hiring] Roofing Operations Coordinator @Offshore Launch

Role Description

As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years.

You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:

• Membership in the Offshore Launch Slack workspace
• Bi-weekly All Team meetings
• Monthly reviews

Your job is to help the Client succeed. Our job is to help you succeed.

Responsibilities

• Job Review and Approval (Gatekeeper to Operations)
  • Review every job signed by the residential sales team before it is released to the production queue.
  • Verify that scope of work and pricing are accurate and consistent with the contract and internal requirements.
  • Confirm that all required job information is captured and that every sales checklist is fully completed.
  • Confirm that all required photos are present and usable.
  • Approve jobs that meet the standard and release them to production.
  • When a job is incomplete or incorrect, flag the specific issues and send it back to the responsible salesperson for correction. Jobs do not move to production until corrections are made.
  • Track returned jobs through to resolution so nothing stalls.
• Financing Support
  • Help facilitate customer financing on signed jobs.
  • Collect required documentation from customers and the sales team.
  • Upload documentation to lender portals and the job management system.
  • Monitor application status and follow up on missing or outstanding items until funding is complete.
• Change Order Reconciliation
  • Reconcile change orders in ServiceTitan so that scope, pricing and invoicing reflect the work actually performed.
  • Identify discrepancies between the original contract, change orders and completed work, and escalate them to Sales or Production for resolution.
• Permit Support
  • Prepare and enter permit applications in iPermit using information from the sales checklist.
  • Verify that permit data is accurate and complete before submission.
  • Track permit status and flag delays or requests for additional information.
• Roof Warranty Registration
  • Submit manufacturer roof warranty applications for completed jobs.
  • Confirm that all warranty requirements and documentation are met.
  • Track applications through issuance and file warranty documentation to the job record.

Qualifications

• Strong written and verbal English communication skills.
• Exceptional attention to detail and a disciplined, checklist-driven approach to work.
• Confidence to hold colleagues to a standard and send incomplete work back for correction.
• Ability to manage a high volume of jobs at different stages without letting items fall through the cracks.
• Ability to work full time during U.S. Pacific Time business hours.

Requirements

• Experience in roofing, solar, construction or home services (preferred).
• Experience working in a CRM or field service management platform (preferred).
• Hands-on experience with ServiceTitan (preferred).
• Familiarity with U.S. building permit processes, consumer financing or manufacturer warranty programs (preferred).

Benefits

• Up to $1450, depending on experience.
• 13th month pay.
• Performance-based bonuses.
• Comprehensive HMO policy, including dependents.
• Annual continuing education budget to support professional development.

Note

The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.

Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.