[Hiring] Consulting Manager @Harris Computer

Role Description

Cayenta, a division of Harris, is seeking a Consulting Manager who will lead Cayenta CIS software implementation and professional services engagements from inception through go-live and stabilization. This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 50%. Candidates must hold a current, valid passport and be legally eligible to travel internationally.

Salary: 90K - 100K

AI & Innovation Mindset

We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency.

What your impact will be:

• Team Leadership, Mentorship & Resource Optimization:
  • Lead, mentor, and coach Application Consultants (AppCons) and project resources across all consulting tiers.
  • Provide solution oversight across multiple concurrent Cayenta CIS implementations.
  • Allocate and balance AppCon resources across concurrent client engagements.
  • Foster an agile, accountable team culture focused on problem-solving and continuous learning.
  • Assist functional managers with mid-year and year-end performance evaluations.
  • Monitor overall team performance by tracking and analyzing statistics and trends.
• Implementation Methodology & Execution:
  • Drive standard, repeatable delivery frameworks.
  • Lead the effort on complex or "greenfield" CIS solutions.
  • Review proposed solution architecture for projects under their purview.
  • Own and drive continuous improvement of Cayenta's implementation methodology.
  • Lead client workshops to explain the Cayenta CIS product.
  • Partner across departments to ensure smooth sales-to-services handoffs.
  • Conduct post-implementation retrospective summaries.
• Financial & Budget Oversight:
  • Establish, track, and manage Cayenta CIS implementation project budgets.
  • Monitor project health, milestone completion, and variance reporting.
• Client Engagement & Escalation Management:
  • Positively contribute to client relationship management.
  • Maintain regular, transparent communication with executive sponsors.
  • Proactively identify delivery risks and conduct mitigation planning.
  • Build and maintain strong client relationships across the utility/municipal client portfolio.
• Knowledge Sharing & Training:
  • Apply broad knowledge across numerous Cayenta CIS client implementations.
  • Be highly involved in planning and delivering internal training sessions.
• Operational Modernization & Efficiency:
  • Champion modern, AI-assisted tools to streamline administrative burdens.
  • Develop and implement best practices, standards, and processes.

Qualifications

• 5+ years of experience in a professional services or consulting role.
• 4+ years of experience in a senior/managing consultant role.
• Proven track record of successfully managing multiple concurrent software implementation projects.
• Working knowledge of the utility customer-to-cash lifecycle.
• Demonstrated capability in managing project P&L, budget forecasting, and contract scope control.
• Practical knowledge of software implementation methodologies.
• Outstanding written and verbal communication and interpersonal skills.
• Ability to build and maintain strong client relationships.

Requirements

• Direct experience with Cayenta CIS or comparable utility/municipal CIS platforms.
• Familiarity with adjacent Cayenta ecosystem products.
• Familiarity with modern productivity and AI platforms.
• Comfort exploring and adopting new AI-enabled workflows.

Benefits

• 3 weeks’ vacation and 5 personal days.
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment.
• Employee stock ownership and RRSP/401k matching programs.
• Lifestyle rewards.
• Remote work and more!