[Hiring] Director, Client Services @Lighthouse

Role Description

The Director of Client Services leads a project management team (“pod”) comprised of Senior Project Managers, Project Managers, and Discovery Analysts. The pod drives an exceptional client experience through exemplary responsiveness, consultative approach, and adoption of Lighthouse technologies and workflows. The cornerstones of this position include people management, client experience, execution, and leadership.

• People Management:
  • Allocate people resources and manage team performance within assigned pod.
  • Track key performance indicators.
  • Lead team engagement and culture.
• Client Experience:
  • Develop client relationships and ensure consistency in consultative communication and standards.
  • Communicate proper expectations for scope and deadlines to internal and external stakeholders.
• Execution:
  • Drive team results in technology, workflow and process mastery, issue resolution, and department/company objectives.
  • Provide support to project management team on project start-ups and closure tasks.
• Leadership:
  • Deliver strategic, operating, and results-oriented leadership to promote team and individual excellence.
  • Perform other related duties as assigned.

Bring your passion and together we will shine.

Qualifications

• Strong analytical and logical skills.
• Ability to solve problems and deal with a variety of variables in situations where only limited standards exist.
• Effective written and oral communication skills, including the ability to deal with difficult situations and manage conflicts to successful resolutions.
• Outstanding organizational skills and the ability to multitask.
• Strong project management skills, including the ability to interpret a variety of instructions provided in written or oral form.
• Work within timelines and budget parameters.
• Assure quality, accuracy, and timeliness of all aspects of implementation.
• Able to delegate tasks to appropriate inter-department team members and load balance when workloads exceed capacity.
• Flexibility and adaptability to handle a changing and growing workload.
• Experience managing people managers.
• Ability to foster positive and professional relationships at all levels internally and externally.

Requirements

• Duties are performed in a typical office environment while at a desk or computer table.
• Duties require the ability to use a computer, communicate over the telephone, and read printed material in a quiet and professional setting.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Benefits

• Comprehensive quality benefits package including medical, dental, vision, and a 401k with company match.
• Company paid benefits including Life & AD&D, short and long-term disability, telemedicine, and other wellness plans.
• Generous Flexible PTO program and paid volunteer days.
• Participation in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.
• Eligibility to participate in an annual bonus or incentive program.