[Hiring] Manager, Professional Services @Keyfactor, Inc.

Role Description

The Manager in Professional Services provides leadership to project teams in Global Professional Services, ensuring successful project delivery, client satisfaction, and operational efficiency. Leads by example, taking a proactive approach to decision-making and achieving business objectives, while maintaining strong relationships with key stakeholders.

Job Responsibilities

• Provide leadership and direction to project teams, overseeing project delivery and customer satisfaction.
• Lead by example, demonstrating a bias towards action and achieving business goals.
• Establish and maintain strong relationships with key stakeholders to drive collaboration and alignment.
• Provide mentorship, coaching, and guidance to team members, fostering a culture of accountability, ownership, and urgency.
• Serve as the primary point of contact for escalations, providing guidance and resolution.
• Own team training and enablement in collaboration with the technical team.
• Collaborate with Finance teams to ensure accurate tracking, forecasting, and reporting of project-related metrics.
• Represent the Professional Services organization in customer-facing engagements.
• Conduct regular project reviews, root cause analyses, and retrospectives to identify areas for improvement.

Qualifications

• Bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, or equivalent experience.
• Comprehensive knowledge in a technical, MSP, or software consulting capacity with commensurate leadership experience.
• Capability to manage multiple teams, ensure alignment with company goals, and drive performance improvements.
• Advanced reporting capabilities with Excel, or other BI software.
• Previous use of PSA software, or other related PS software.
• Excellent managerial and organizational skills, strong decision-making, and resource allocation.
• Strong communication skills in a consultative manner with customers and internal/external stakeholders.
• Proven effectiveness in business troubleshooting and problem-solving.
• Consistent confidence in speaking to technical, non-technical, and executive audiences.
• Strong interpersonal communication and writing abilities.

Requirements

• Manager Level experience.
• Up to 25% travel time required.

Benefits

• Second Fridays (a company-wide day off on the second Friday of every month).
• Comprehensive benefit coverage globally.
• Paid Parental Leave is available to new parents.
• Competitive time off globally.
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
• DIVERSE Commitment for a more inclusive and diverse future.
• The Keyfactor Alliance Program to support DEIB efforts.
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
• Monthly Talent development and Cross Functional meetings to support professional development.
• Regular All Hands meetings – followed by group gatherings.

Company Description

Keyfactor is the leader in trust infrastructure for AI and machines, helping the world's largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other.