[Hiring] Deputy Program Manager @Rackner

Role Description

Rackner is seeking an experienced Deputy Program Manager to lead day-to-day service operations supporting a complex federal health IT mission. This role brings together clinical, training, field, and technical teams to keep services coordinated, resources available, and operational commitments on track.

• Lead day-to-day service operations across multiple teams supporting a complex federal health IT mission.
• Coordinate operational schedules and priorities across training, field activities, military exercises, and ongoing service delivery.
• Manage workforce capacity and resource coordination to support operational readiness and service continuity.
• Identify and address scheduling conflicts, staffing challenges, and competing operational priorities.
• Coordinate supplemental staffing and surge support in response to changing mission needs, ensuring activities remain within authorized work requirements.
• Lead weekly operational and monthly service reviews, communicating progress, risks, and priorities to program leadership.
• Support the Program Manager and maintain operational continuity when acting on their behalf.

Qualifications

• 8+ years of experience in service management or operations leadership supporting Department of Defense (DoD) programs.
• ITIL 4 Foundation certification.
• Active U.S. Government Secret security clearance.

Requirements

• ITIL 4 Managing Professional certification (preferred).
• Project Management Professional (PMP) certification (preferred).
• Experience with ServiceNow Field Service Management (preferred).
• Coordinating schedules and operational resources across globally distributed teams (preferred).

Benefits

• Company-supported certifications and professional development opportunities.
• Career development and leadership opportunities.
• 401(k) with a 100% company match on contributions up to 6%.
• Medical, dental, vision, life, and disability coverage.
• Generous paid time off and paid holidays.
• Home-office equipment and remote-work support.
• Fitness and wellness reimbursement.
• Weekly pay and team events.

Company Description

At Rackner, you'll work alongside multidisciplinary teams supporting important federal missions and solving complex operational and technical challenges. We value collaboration, practical problem-solving, and continuous improvement. Our environment encourages professional growth and provides opportunities to strengthen service delivery and contribute to meaningful mission outcomes.