[Hiring] Training Program Lead @Rackner

Role Description

Rackner is seeking an experienced Training Program Lead to oversee enterprise training operations supporting military healthcare technology. This role helps ensure healthcare professionals and operational teams receive consistent, effective training across complex clinical systems, including MHS GENESIS and JOMIS.

You'll lead the coordination of training schedules, instructor readiness, course delivery, and training quality across a geographically distributed user community. Working alongside clinical, technical, and program teams, you'll help strengthen training effectiveness, operational readiness, and the experience of healthcare technology users.

This opportunity is ideal for an experienced training leader who enjoys managing complex learning operations, coordinating multiple stakeholders, and improving how large-scale training programs are delivered.

Key Responsibilities

• Lead enterprise training operations across instructor-led, virtual, and self-paced learning programs.
• Own and coordinate high-volume enterprise training calendars, instructor assignments, and delivery schedules across multiple learning formats.
• Oversee instructor qualification, certification, train-the-trainer activities, and instructional readiness to maintain reliable training coverage.
• Lead coordination of course-development requests, quality reviews, feedback resolution, and training material releases with appropriate subject-matter experts.
• Manage training delivery changes and collaborate with program stakeholders to maintain quality, consistency, and alignment with customer requirements.
• Oversee training evaluations, course reporting, and continuing education accreditation compliance activities.
• Monitor training participation, learner feedback, and performance indicators to evaluate training effectiveness and identify opportunities for improvement.

Qualifications

• 8+ years of professional experience in enterprise training delivery, including at least 3 years in a training lead or training program role.
• Administering courses through Joint Knowledge Online (JKO).
• Supporting continuing medical education (CME) accreditation processes and Defense Health Agency Continuing Education Program Office (CEPO) requirements.
• Active U.S. Government Secret security clearance.

Preferred Qualifications

• Supporting Defense Health Agency (DHA) Virtual Education Center or MHS GENESIS training programs.
• Certified Professional in Training Management (CPTM), Certified Professional in Talent Development (CPTD, formerly CPLP), or a comparable professional training certification.

Benefits

• Company-supported certifications and professional development opportunities.
• Career growth and leadership development opportunities.
• 401(k) with a 100% company match up to 6%.
• Medical, dental, vision, life, and disability insurance.
• Generous paid time off and paid holidays.
• Home-office equipment and remote-work support.
• Fitness and wellness reimbursement.
• Weekly pay and company team events.
• Benefits are subject to applicable eligibility requirements and plan terms.

Work Arrangement

This is a remote position based in the United States. Candidates must hold an active Secret security clearance and be able to support the operational needs of a distributed federal healthcare training program.

Rackner is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable law.