[Hiring] Compliance Vendor Operations Senior Manager @Coinbase Careers Page

Mar 26, 2025 - Coinbase Careers Page is hiring a remote Compliance Vendor Operations Senior Manager. 💸 Salary: $185,215 - $217,900 usd. 📍Location: USA.

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Role Description

This role involves supporting our BPO partners in providing an exceptional experience for our customers as a Senior Manager of Vendor Management.

Build, develop, and lead Compliance BPO operations and the vendor management team as part of a shared services support function
Drive continuous improvements and quality performance of partner metrics such as quality, productivity, staffing, training, attrition, and efficiency
Hold vendors accountable to executing Coinbase operational excellence & contractual standards
Demonstrate deep knowledge of operations, workforce forecasting, and planning to ensure necessary staffing levels to support customer demand
Drive recruitment, selection, and retention of highly qualified external candidates
Ensure that production and quality work reflects Coinbase standards
Participate with cross-functional teams in strategic decisions designed to meet quality and service goals
Identify, analyze, and resolve a wide range of technical, process, and operational issues, providing quick and conclusive solutions
Identify improvement opportunities through building mechanisms that will uncover improvement opportunities, build effective solutions to improve ideally automation or digitization

Qualifications

5+ years of relevant vendor management or Compliance Operations experience
Experience leading BPO operations (preferably in the Compliance space) or directly relevant Compliance Operations (Financial sector)
Excellent communication skills and styles, both written and verbal
Proven ability to lead and coordinate multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with broad impact
Understanding of financial policies and budgetary requirements
Demonstrated ability to deliver transformational projects, programs, and business initiatives using creativity and ingenuity
Demonstrated ability to use data to drive operations improvements
Extensive understanding of the organization's business operations and industry
Knowledgeable of emerging trends and industry practices

Requirements

Experience using BI tool such as Looker and Salesforce
SQL experience a plus
Experience working across multiple AML systems and programs simultaneously (e.g., experience in combinations of KYC, AML, and Sanctions)
Professional certifications (e.g. CRCM, CAMS, CIA, CISA, and CICA)
Experience with and/or keen interest in cryptocurrency

Benefits

Target annual salary range: $185,215 — $217,900 USD
Full-time offers include target bonus + target equity + benefits (including medical, dental, vision, and 401(k))

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Compliance Vendor Operations Senior Manager @Coinbase Careers Page

Project Management

Salary 💸 $185,215 - $217,900 usd	Remote Location USA
Job Type full-time	Posted Mar 26, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Compliance Vendor Operations Senior Manager @Coinbase Careers Page

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