[Hiring] Client Transformation Director @Kraken

Role Description

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.

It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.

Our Kraken software and operating model enable our energy clients to lead this shift while enhancing their operational effectiveness. The accelerated adoption of Kraken means we need someone to lead a major North America client implementation to deliver world-changing results. Are you that leader?

Qualifications

• Extensive experience in Regulated Utilities (ideally in the North American market)
• Strong experience leading large, enterprise-level technology implementations and the significant transformation of business operations, ideally in utilities or similar industries (e.g. telecom, public sector)
• Proven experience with C-suite clients, leading strategic conversations, negotiating win-wins, and advising on business transformation
• Hands-on leader of global implementation teams consisting of experts representing implementation, product, data, engineering, change management, and enablement
• Excellent communication and facilitation skills. You are well respected with a natural gravitas
• Client and quality focus; highly effective at building and improving customer relationships as peers

Requirements

• Be accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology
• Find solutions that bring our clients into the new software and operating model that both accelerates delivery and reduces risk
• Develop deep trust with our C-suite client executives
• Lead a team of Client Delivery Leads across functional delivery areas
• Prioritise outcomes and delivery from a team of Client Engineers directly supporting this transformation
• Communicate effectively to stakeholders at all levels, both internally and externally
• Continuously demonstrate Kraken’s business value to the client and build a governance model which can last once the implementation program is completed
• Set the direction and pace for implementation program execution
• Understand the implementation program details and report progress to the client and internal stakeholders
• Embody the Kraken ways of working

Benefits

• Great medical, dental, and vision insurance options
• Paid time off — we know working hard means also being able to recharge as needed
• 401(k) plan with employer match
• Parental leave for biological, adoptive, and foster parents
• Pre-tax commuter benefits
• Flexible working environment
• Equity Options: every Kraken employee owns part of the business
• Modern office or co-working spaces depending on location