[Hiring] ACA Client Manager @Voya Financial

Role Description

TangoHealth, a Benefitfocus company, will build up topical expertise in HR administration and the large employer mandate laws in the Affordable Care Act (ACA).

• Involved in post-implementation calls and ensuring we have properly documented information for ongoing servicing.
• Participates in the implementation process to support the ACA Implementation Project Manager throughout the project.
• Provides education on ACA core topics:
  • Variable hour tracking
  • Affordability requirements
  • Data exception reporting
  • Managing changes ongoing
  • IRS requirements through Code 6055 and 6056
  • Utilizing Tango’s ACA Compliance Concierge suite
• Conducts monthly report review webinar with clients to discuss latest reports and findings, ensure accuracy and understanding, and advise on how to address long-term challenges or policy changes required.
• On-demand support via phone or e-mail to core client IT, HR, and Payroll team through the life of the relationship.
• Delivers ad hoc news, information, blog posts, articles, regulation updates, or software enhancement notices to core client team.
• Coordinate with technical team on production or software issues.
• Other duties as assigned.

Qualifications

• HS Diploma
• 3+ years of experience in customer service.
• Excellent verbal and written communication skills, inclusive of preparing well-designed email communications and clear instructions over the phone.
• Ability to multi-task multiple issues and work well in a team environment.
• Experience troubleshooting technical errors that require quick thinking, independent thought, and group collaboration.
• Self-starter, able to learn and retain technology products and procedures, success in managing toward established metrics.
• Comfort and ability to excel in a high-activity and high-uncertainty environment.
• A high degree of initiative, intelligence, contagious enthusiasm and passion.
• Proficiency in the Microsoft suite of applications (Outlook, Excel, Word, PowerPoint, etc.).

Requirements

• Bachelor’s Degree preferred.
• Industry experience highly preferred: insurance, benefits administration, benefits consulting, SaaS, healthcare, BPO, etc.
• ANSI 834 enrollment file knowledge a plus.

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year