[Hiring] Client Outcomes Manager @Zones LLC.

Role Description

The Client Outcomes Manager is responsible for helping clients achieve measurable business outcomes from their technology investments. Acting as a strategic advisor, the Client Outcomes Manager partners with customers, sales teams, solution architects, delivery teams, and manufacturer partners to ensure successful adoption, value realization, retention, and expansion of technology solutions.

• Focus on understanding client business objectives.
• Develop outcome-based success plans.
• Track adoption and utilization.
• Identify and remove barriers to success.
• Demonstrate measurable business value.
• Drive long-term customer relationships that increase client satisfaction, retention, advocacy, and revenue growth.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of experience in Customer Success, Account Management, Consulting, Program Management, or related field.
• Experience managing enterprise customer relationships and executive stakeholders.
• Strong analytical skills with the ability to interpret adoption and performance data.
• Excellent communication, presentation, and relationship-building capabilities.
• Proven ability to drive customer retention, adoption, and business growth.
• Experience working within technology, cloud, networking, security, or managed services environments.

Requirements

• Cisco Customer Success Manager (CCSM) certification or similar customer success certification.
• Experience with Cisco, Microsoft, cloud, networking, security, or digital transformation solutions.
• Knowledge of customer success methodologies, value realization frameworks, and customer health management practices.
• Experience supporting recurring revenue and subscription-based business models.

Benefits

• Medical, dental, and vision coverage.
• Life insurance.
• Disability insurance.
• Voluntary accident, hospitalization, and critical illness insurance options.
• 401(k) plan with matching provision.
• Paid time off and personal sick leave in compliance with individual state requirements.