[Hiring] Business Process Documentation Specialist / SOP Documentation Analyst @Brillio

Role Description

As a consultant within the DE team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.

• Develop and maintain SOPs, work instructions, process guides, job aids, and other business documentation.
• Interview key stakeholders, process owners, and subject matter experts to understand business processes, requirements, pain points, roles, and current ways of working.
• Document current and future-state processes, including roles, handoffs, approvals, controls, and exceptions.
• Participate in workshops and working sessions to capture processes, decisions, and documentation requirements.
• Translate complex business and system processes into clear, user-friendly instructions.
• Establish consistent documentation templates, naming conventions, version control, and approval standards.
• Maintain an organized, centralized documentation repository.
• Partner with Process Owners and SMEs to validate documentation for accuracy and completeness.
• Support training and change-management activities by developing supporting job aids and reference materials.
• Maintain documentation as processes, systems, and business requirements change.

Qualifications

• 4+ years of experience in a relevant field.
• Strong project management and operations skills.
• Ability to work remotely (EST Time Zone).

Requirements

• Experience in developing and maintaining business documentation.
• Proficiency in interviewing stakeholders and documenting processes.
• Ability to translate complex processes into user-friendly instructions.
• Experience in establishing documentation standards and maintaining repositories.
• Support for training and change-management activities.

Benefits

• Competitive hourly rate of $30 - $40.
• Opportunity to work with a trusted partner in digital transformation.
• Access to innovative projects and technologies.

Company Description

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption.

• Renowned for its world-class professionals, referred to as "Brillians".
• Consistently attracts exceptional and talented individuals.
• Relentless commitment to providing an exceptional experience to its employees.
• Consistently garners Great Place to Work® certification.