[Hiring] Lead Analyst, IT - Business Process Management @Builders FirstSource

Role Description

The Lead Analyst, IT - Business Process Management leads business process analysis, standardization, and continuous improvement for Order-to-Cash (OTC) capabilities across BFS. The role partners with business and technology teams to translate operational needs into scalable processes and system solutions that improve customer experience, control, efficiency, and adoption.

This position leads cross-functional initiatives spanning customer and master data, pricing, order management, contracts, installation, billing, rebates, accounts receivable, cash application, reporting, and connected applications. The Lead Analyst guides requirements, process design, testing, release readiness, issue resolution, and performance improvement while mentoring analysts and promoting consistent application of the BFS Way.

Essential Duties and Responsibilities

• Lead significant OTC process and technology initiatives, from discovery and design through testing, deployment, and stabilization.
• Partner with business leaders, product owners, engineering, architecture, finance, operations, and vendors to define priorities and deliver practical solutions.
• Analyze current-state processes, data, systems, and controls; identify root causes, gaps, risks, and opportunities for standardization or improvement.
• Translate business needs into clear process models, requirements, user stories, acceptance criteria, data needs, integration requirements, and traceability.
• Facilitate cross-functional workshops and design sessions for customer, pricing, order management, contracts, installation, billing, rebates, receivables, cash application, and reporting processes.
• Evaluate solution options and recommend approaches that balance business value, customer experience, standardization, risk, scalability, and supportability.
• Coordinate dependencies across SAP S/4HANA, OMS+, customer-facing solutions, reporting platforms, integrations, and legacy applications.
• Guide functional design reviews and confirm that proposed solutions align with approved business processes, controls, and end-to-end outcomes.
• Lead functional testing readiness, including requirements coverage, test scenarios, defect prioritization, business validation, and release-readiness assessment.
• Lead analysis and resolution of complex production issues and systemic process gaps; coordinate root-cause analysis, corrective action, and stakeholder communication.
• Use process metrics, KPIs, customer feedback, and operational data to monitor performance and prioritize continuous-improvement opportunities.
• Support roadmap planning, business-case development, enhancement prioritization, risk management, and resource planning for OTC initiatives.
• Partner with training and change teams to support process documentation, communications, learning materials, adoption, and knowledge transfer.
• Establish and promote standards for business analysis, process documentation, requirements quality, decision records, and knowledge management.
• Mentor analysts and serve as an escalation point for complex OTC process, functional, data, and integration questions.

Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field; or an equivalent combination of education and experience.
• 7+ years of experience in business process management, business systems analysis, enterprise applications, or technology-enabled process transformation.
• Experience leading cross-functional process analysis, requirements, solution design, testing, deployment, and continuous-improvement activities.
• Experience supporting Order-to-Cash or related enterprise processes such as pricing, order management, contracts, billing, rebates, accounts receivable, cash application, or customer service.
• Experience with ERP and integrated enterprise applications, data, interfaces, reporting, and business controls.
• Strong facilitation, analytical, problem-solving, documentation, stakeholder-management, and communication skills.
• Ability to lead through influence, manage competing priorities, and guide or mentor other analysts.

Preferred Qualifications

• Experience with SAP S/4HANA Sales and Distribution, billing, pricing, contracts, service or project-based processes, or related OTC capabilities.
• Experience with SAP Vistex, OMS+, POS, eCommerce, CRM, payment, credit, tax, reporting, or other integrated OTC solutions.
• Experience with process modeling and optimization tools such as SAP Signavio or similar platforms.
• Experience supporting Agile delivery, test management, release readiness, organizational change, and business adoption.
• Relevant certification in Business Analysis, Business Process Management, Agile, SAP, Product Management, or Process Improvement is preferred.

Requirements

• This job has no supervisory responsibilities.

Benefits

• Medical, dental, vision, and disability insurance plans.
• 401(k) retirement savings plan.
• PTO (including paid sick time).
• 8 paid holidays per year (for salaried and hourly team members).

Company Description

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.