[Hiring] Vice President, Product Operations @PowerSchool Group LLC

Role Description

The Head of Product Operations at PowerSchool is a strategic, operational, and cross-functional executive responsible for architecting and scaling the systems, processes, analytics, and automations that enable a high-performing product organization. This leader partners closely with the CPO, R&D, Finance, Cloud Operations, and GTM teams to ensure the company delivers high-quality, high-impact products with operational excellence, customer-centricity, and financial discipline. This role owns Product Operations & Strategy end-to-end—driving alignment between product strategy, AI-enabled efficiencies, pricing and packaging, customer insights, segmentation analytics, and the operational rigor required to sustain growth and profitability across a multi-product SaaS platform.

Responsibilities

• Own the operating model that connects product strategy, investment, planning, execution, commercialization, and performance.
• Create clarity across a complex portfolio, strengthen decision-making, and provide Product leaders with insights and structure for measurable outcomes.

What You Will Lead

• Product Strategy and Operating Model:
  • Translate Product strategy into a clear operating model that connects priorities, investment, roadmaps, capacity, execution, and outcomes.
  • Lead annual and quarterly planning processes across Product, Engineering, Finance, Sales, Marketing, and Customer Success.
  • Establish practical operating rhythms, decision rights, and escalation paths that increase accountability and speed.
• Portfolio Governance and Investment:
  • Create portfolio visibility for the CPO and executive leadership, including investments, dependencies, risks, and performance.
  • Build consistent frameworks for new investment, acceleration, consolidation, continued investment, and product retirement.
  • Partner with Finance and Product leaders to connect business cases, market opportunity, customer value, and expected returns.
  • Strengthen prioritization across growth, customer commitments, innovation, technical investment, compliance, and strategic needs.
• Monetization and Commercialization:
  • Partner across Product, Finance, Sales, and Marketing on pricing, packaging, monetization, and commercialization decisions.
  • Establish consistent launch readiness and post-launch accountability for major product initiatives.
  • Build lifecycle discipline from investment and development through growth, optimization, consolidation, and retirement.
• Product Intelligence and Performance:
  • Create a common performance framework that connects product activity with customer and business outcomes.
  • Develop executive reporting across adoption, engagement, retention, growth, financial performance, delivery predictability, and portfolio health.
  • Help Product leaders identify underperformance early, understand root causes, and take corrective action.
• Cross-Functional Execution and Leadership:
  • Act as a connective leader across Product, Engineering, Finance, Sales, Marketing, Customer Success, Services, and other functions.
  • Remove systemic barriers that slow decisions or execution while preserving clear accountability within each Product team.
  • Build and lead a high-performing Product Operations organization with strong capabilities in planning, analytics, portfolio management, commercialization, and operational excellence.
  • Coach Product leaders in business-case discipline, outcome-based management, and effective portfolio decisions.

Qualifications

• Minimum of 15+ years of relevant and related work experience.
• Bachelor’s degree or equivalent, or equivalent years of relevant work experience.
• Travel occasionally, up to 20-25%, for key moments such as team summits, training, customer meetings, company events, etc.
• This position is subject to company on call policies which constitutes working hours outside of the normal workday as needed.
• Experience managing and leading functional areas or departments.
• 10+ years in B2B SaaS / Cloud product operations, product strategy, or product management, including senior leadership responsibilities.
• Experience operating within a $1B+ ARR, multi-product SaaS or Cloud Platform environment.
• Proven success building or scaling a Product Operations organization and supporting CPO leadership.
• Demonstrated track record improving product performance and customer satisfaction at scale.
• Deep familiarity with modern product & engineering tools (road-mapping, backlog, analytics, VOC, monitoring).
• Experience partnering closely with Customer Success, Support, Sales, and GTM teams serving enterprise or institutional customers.

Key Competencies

• Strategic Systems Thinker: Capable of designing operating models, not just individual processes.
• Highly Data Fluent: Adept at defining, instrumenting, interpreting, and operationalizing product and customer metrics.
• Program & Portfolio Management Excellence: Drives structured execution and ensures cross-functional follow-through.
• Stakeholder Leadership: Skilled at aligning Product, R&D, CS, Support, and GTM around shared priorities.
• Change Leadership: Drives adoption of new processes, tools, and ways of working across diverse teams.
• Customer-Obsessed: Anchors decisions in customer outcomes.

Personal Attributes

• Bias for Action, Operates with Urgency, & Ownership: Comfortable rolling up sleeves; eliminates operational blockers.
• Structured Operator: Brings clarity, predictability, and order in ambiguous or high-pressure situations.
• Low-Ego Collaborator: Builds trust and strong partnerships across executives and frontline teams.
• High Integrity & Executive Presence: Communicates transparently, credibly, and with gravitas.
• Growth Mindset: Continuously improves processes, teams, and self; embraces iteration and learning.

Benefits

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
• Flexible Spending Accounts and Health Savings Accounts
• Short-Term Disability and Long-Term Disability
• Comprehensive 401(k) plan
• Generous Parental Leave
• Unrestricted paid time off (known as Discretionary Time Off - DTO)
• Wellness Program, including ClassPass & Employee Assistance Program
• Tuition Reimbursement
• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage