[Hiring] Vice President, Product Management @Unite Us

Role Description

Unite Us is seeking a Vice President, Product Management to lead the product organization responsible for our platform and product suite. Our customers span government agencies, health systems, health plans, and community-based organizations (CBOs). They rely on Unite Us to identify needs, coordinate services across sectors, manage referrals and cases, and measure impact.

This is a senior leadership role for a builder. If you've architected platforms yourself, led product at scale in a complex healthcare environment, and helped grow a team from good to great, this is a good fit.

What You'll Do

• Product Vision and Strategy:
  • Define and communicate a multi-year product vision and strategy aligned with company goals, customer needs, and the evolving policy landscape for health and community care.
  • Translate strategy into a clear, prioritized roadmap, and make hard tradeoff decisions with confidence and transparency.
  • Stay close to customers, frontline users, and market trends, including government programs, value-based care, and reimbursement models for non-medical services.
  • Identify where AI and advanced analytics can meaningfully improve how needs are identified, how services are coordinated, and how outcomes are measured.
  • Represent product strategy to the executive team, the board, and key customers and partners.
• Portfolio and Investment Management:
  • Own the product portfolio, including investment allocation, initiative sizing, and return on investment across product lines.
  • Build product intelligence that links initiatives to financials and outcomes, so leaders can see what we're spending, what we're getting, and what to stop.
  • Run recurring business reviews with executive leadership that hold product, engineering, and business teams accountable to shared outcomes.
  • Rationalize and consolidate overlapping capabilities to reduce cost, complexity, and security exposure.
• Platform, Identity, and Interoperability:
  • Lead the evolution of the Unite Us platform toward configurable, reusable capabilities that let decentralized teams deliver a unified experience.
  • Champion a secure, scalable identity strategy, including single sign-on (SSO), OAuth and OpenID Connect (OIDC), role-based access control (RBAC), and multi-factor authentication.
  • Partner with Interoperability Solutions Delivery and Engineering to grow our integration portfolio, including FHIR, SMART on FHIR, HL7, electronic health record (EHR) integrations, and partner APIs.
  • Ensure products meet regulatory and compliance requirements, including HIPAA, 42 CFR Part 2, and interoperability rules such as the 21st Century Cures Act.
  • Build a third-party and partner ecosystem that extends the value of our network.
• Product Organization and Leadership:
  • Lead, mentor, and grow a team of product directors and product managers, building a culture of empowered, outcome-focused teams.
  • Establish consistent product practices across teams: discovery, prioritization, outcome measurement, and storytelling about what we've learned and delivered.
  • Recruit and develop strong product talent, and create clear paths for growth.
  • Celebrate outcomes, not just output, and make sure wins are shared across the company.
• Cross-Functional Partnership:
  • Partner with Engineering and Design leadership as a unified product development leadership team.
  • Work with Sales, Customer Success, and Implementation to understand customer needs, support strategic deals, and ensure what we sell is what we deliver.
  • Collaborate with Marketing on positioning, launches, and how we tell the story of our products.
  • Engage directly with customers and partners, including executive stakeholders at health plans, health systems, and government agencies.

Qualifications

• 12+ years of experience in product management, solution architecture, or health information technology, with 5+ years leading product teams and product leaders.
• Led a large, multi-team product portfolio in healthcare, health plans, or health IT, and can speak to the investment, outcome, and financial results of your decisions.
• Technical foundation deep enough to go toe-to-toe with architects on platform, identity, and API strategy.
• Delivered interoperability capabilities in production, such as FHIR APIs, SMART on FHIR applications, or EHR integrations.
• Built or scaled a platform that lets many independent teams deliver a consistent experience.
• Understand the regulatory environment for health data, including HIPAA and the 21st Century Cures Act.
• Introduced product operating practices into an organization and made them stick.
• Outstanding written and verbal communication skills, including with executives, boards, and customer leadership.
• Comfortable presenting to large audiences, and enjoy teaching and developing others.
• Comfort working in a fast-paced, high-growth environment with ambiguity and competing priorities.
• Commitment to social impact initiatives and helping underserved communities.
• Experience serving special populations, such as Medicaid members, foster youth, or people receiving long-term services and supports (LTSS) a plus.
• Experience with customer identity and access management (CIAM) platforms, such as Ping Identity or Okta a plus.
• Background in clinical informatics or clinical decision support a plus.
• Experience applying AI to product operations, portfolio management, or the product itself a plus.
• Experience in a project-funded organization moving toward a product operating model a plus.
• Published research, industry conference presentations, or teaching experience in health information technology or health administration a plus.
• Bachelor's degree in Computer Science, Information Technology, Public Health, or a related field; master's degree in Health Administration, Public Health, Business, or a related field strongly preferred.

Requirements

• Technical Tools:
  • Product and Roadmapping: Jira, Productboard, Aha!, or similar.
  • Analytics: Sigma, Looker, Tableau, or similar.
  • CRM Tools: Intercom, Jira.
  • Documentation Tools: Confluence, Google Suite.
  • Project Management Tools: Asana.
  • Performance Management Tool: Lattice.
  • Internal Tools: Workday, Zoom, Slack, Workramp.

Benefits

• Medical, Dental, and Vision insurance for team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.
• Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription.
• Flexible Time Off, including volunteer days and mental health days, plus 14 paid, company-wide holidays.
• Paid Parental Leave, including adoptive parents.
• Employee Resource Groups (ERGs) to connect and engage with colleagues.
• Tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.
• 401(k) with Employer Match, immediate vesting, and financial wellness resources.
• Life and AD&D insurance, with the option to purchase additional coverage.
• Disability Coverage.
• Accident Insurance.
• Pet Insurance.
• All necessary equipment to perform duties, including a computer, mouse, keyboard, and other items on our approved list of WFH supplies.

Company Description

Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities.