[Hiring] Director, Product Management - Data @Invoca

Role Description

Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth.

As a Director of Product, Data, you will own the data layer that makes Invoca's AI Agents smarter, from the platform that ingests and standardizes data, to the consumer profile and knowledge services that give agents context, to the insights that drive action inside the product.

This is a player-coach role. You will personally own the Data Platform product vision and roadmap, and lead two Product Managers who own Consumer Profile and Knowledge & Context Services, and Data Visualization and Insights.

What You'll Be Doing

• Own the Data Platform directly: set the roadmap for ingestion, standardization, pipelines, data quality, and governance, and make the hard tradeoff calls yourself.
• Lead and coach two PMs: set direction, unblock decisions, and develop their judgment in Consumer Profile and Knowledge & Context Services, and in Data Visualization and Insights.
• Set one data strategy across all three domains: a coherent path from raw data to agent context to customer action, rather than three separate roadmaps.
• Define context engineering foundations: how knowledge, marketing data fields, consumer context, and conversation state are assembled into what an agent actually sees, and who owns each piece.
• Shape the unified consumer profile: define what Invoca knows about a consumer, how it is stored, and how it is used safely across channels.
• Own existing AI recommendations for AI Agents: build new intelligence products that have direct impact on how AI Agents, humans or brands act on consumer journeys.
• Move analytics from reporting to action: guide the move from dashboards to insights and in-platform agentic workflows that act on data results.
• Architect data contracts: schemas, APIs, and standards that make data portable, governable, and reusable across products and agents.
• Make data measurable for AI: partner with AI engineering on evaluation of knowledge extraction, retrieval, and context quality.
• Enforce governance: privacy, consent, multi-tenant isolation, auditability, and data scoping rules for agents.
• Drive adoption: paved roads and shared components so product teams ship data-driven and agentic experiences faster.
• Represent Data to executive leadership: translate platform investment into business outcomes.

Qualifications

• 10+ years in product management, including direct experience managing PMs, and a track record of staying hands-on with the hardest problems in your own domain.
• Hands-on experience owning a data platform product: ingestion, pipelines, data modeling, data quality, and governance at scale.
• Fluency with the modern AI and agent data stack: retrieval, vector stores, memory, knowledge extraction, evaluation methods, and context engineering, with a clear point of view on using data as a competitive advantage for agents.
• Experience with customer or consumer data products such as a CDP, identity resolution, or a unified profile.
• Experience building analytics or insights products focused on driving customer outcomes, ideally with AI-driven or agentic workflows.
• Demonstrated experience defining data contracts: schemas, APIs, versioning, and lifecycle management.
• Experience in enterprise, multi-tenant environments where privacy, consent, security, and compliance are core constraints.
• Background in engineering, computer science, or equivalent hands-on experience building complex data systems.
• Track record of taking ownership of an ambiguous, fragmented, or underperforming area and establishing clear direction.
• Exceptional communication skills: able to align engineering, AI, product, and GTM stakeholders and present strategy to executives.
• Bachelor's or Master's degree in Computer Science, Data Science, Business Administration, or a related field.

Compensation, Benefits & Perks

• Base Salary: $250,000–$325,000*
• Variable Compensation: Bonus and/or commission eligibility, where applicable.
• Equity: All employees are invited to share in Invoca's success through our stock option program.
• Day-One Health Benefits – Medical, dental, and vision coverage begins on your first day of employment for U.S.-based teammates.
• Mental Wellbeing – Access to mental wellbeing support and an Employee Assistance Program (EAP).
• Wellness Subsidy – Reimbursement that can be applied toward gym memberships, fitness classes, and more.
• Flexible Time Off – Encouraging a healthy work-life balance with a flexible paid time off policy.
• Paid Holidays – Invoca provides 20 U.S. paid holidays, including a winter break.
• Paid Family Leave – Up to 12 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.*
• Paid Medical Leave – Up to 12 weeks of 100% paid leave for childbirth and medical needs.*
• Enterprise-Grade AI Tools – Access to industry-leading enterprise AI tools.
• Professional Development – Annual reimbursement of up to $1,000 per fiscal year for learning and development opportunities.
• 401(k) – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.*
• Recognition Programs – Celebrating great work through company-wide and team recognition programs.
• InVacation (Sabbatical) – Offering a sabbatical after seven years of service.