[Hiring] Senior Staff Portfolio Operations Manager @Lightspeed Commerce, Inc.

Role Description

Lightspeed is seeking a Senior Staff Portfolio Operations Manager to join our Product & Technology Operations team. In this role, you'll help Product & Technology leaders understand portfolio performance, investment priorities, and business outcomes. Using data and business insights, you'll support informed decision-making around priorities, investments, and strategic trade-offs.

The role will begin with a six-month assignment leading Product Operations for our Hospitality vertical. During this time, you'll partner with Product & Technology leaders to support roadmap development and execution, manage cross-functional dependencies, and strengthen planning and delivery practices. Following this initial assignment, you'll transition into a permanent, cross-portfolio Business Operations role spanning Hospitality, Retail, and Financial Services.

Reporting to the Director of Business Operations, Product & Technology, you'll collaborate closely with Product Operations leads, vertical leaders, Finance, and other cross-functional partners.

This is a senior individual contributor role suited to someone who brings experience in software product development, strong business judgment, and the ability to influence senior leaders, challenge assumptions, and drive change without relying on formal authority.

Location: Lightspeed is currently seeking candidates based in Canada. Candidates in Canada but residing outside the Eastern Time Zone must be flexible and willing to adjust their working hours as needed to accommodate EST-based collaboration and business requirements.

Qualifications

• Significant experience in SaaS product development, Product Operations, Business Operations, or a related field.
• Strong understanding of product development lifecycles, roadmap planning, and execution.
• Demonstrated experience managing complex programs or portfolios.
• Strong analytical and financial acumen.
• Proven ability to translate complex data and business performance insights into actionable recommendations.
• Experience partnering with and influencing senior leaders and cross-functional stakeholders.
• Strong business judgment and problem-solving skills.
• Experience improving operational processes, governance, and ways of working.
• Exceptional communication and stakeholder management skills.
• A collaborative and empathetic approach.

Requirements

• Lead Hospitality Product Operations.
• Partner with Hospitality Product & Technology leaders on roadmap planning and execution.
• Establish planning and reporting cadences.
• Identify opportunities to improve team planning and communication.
• Lead special projects and operational improvements.
• Lead portfolio reviews across Hospitality, Retail, and Financial Services.
• Develop reporting and dashboards to assess investment performance.
• Analyze results and root causes to understand performance.
• Recommend changes to priorities and investments.
• Help leaders assess priorities and trade-offs across verticals.
• Maintain visibility into roadmaps across all three verticals.
• Establish consistent planning and review processes.
• Prepare leadership recommendations connecting portfolio performance to business objectives.
• Establish consistent go-to-market handoff processes.
• Strengthen communication between Product and GTM teams.
• Create feedback loops for market insights and customer feedback.
• Improve visibility into launch readiness and cross-functional dependencies.

Benefits

• A flexible work environment that empowers you to do your best work.
• A culture that celebrates performance.
• The chance to make an impact in a team that’s big enough for career growth.
• Career-defining opportunities.
• Flexible paid time off and remote work policies.
• Equity options.
• Contributions to your pension plan.
• Training opportunities to grow your skills and career.
• Health and wellness credit.
• Time off to volunteer and give back to your community.
• Interest groups, employee-led networks, and social committees.
• Computer purchase program.
• Enhanced parental leave.