[Hiring] Senior People Operations Generalist @Chainlink Labs

Role Description

We’re looking for a Senior People Operations Generalist to support the People Relations and Compliance workstreams across our global team. This is a senior individual contributor role focused on hands-on ownership of complex employee relations matters and investigations, alongside stewardship of People policies and execution of the People Operations compliance program.

• Manage investigations from intake through findings and recommendations.
• Help strengthen the existing investigations program.
• Own the People Operations contribution to SOC 2 personnel controls and audit readiness.
• Support compliance-related escalations, including conflict-of-interest reports and accommodation requests.
• Partner closely with the Director of People Operations, Legal, Security, and other People team members.
• Serve as an experienced thought partner to other People Generalists.
• This role is designed for someone who wants to deepen their impact as a practitioner and mentor, rather than move into people management.

Our AI strategy: We’re building an AI-forward People team. In this role you’ll use AI daily, and build with it: designing agents and workflows that make investigations, compliance, and case management faster and more consistent, while keeping human judgment at the center of every sensitive decision.

Your Impact

• Manage complex employee relations matters and investigations end to end, including intake, investigation planning, interviews, documentation, findings, and recommendations.
• Partner with the Director of People Operations on case strategy, outcome decisions, and executive-level escalations.
• Support employees, consultants, and other worker types across the company’s global footprint, applying sound judgment across varied local contexts.
• Own the People Operations contribution to SOC 2 personnel controls, including evidence tracking, audit support, and follow-up on remediation items in partnership with Legal, Security, and other stakeholders.
• Own the day-to-day stewardship of People policies, including maintaining documentation, coordinating reviews, and recommending updates in partnership with Legal and Security.
• Support compliance-related escalations, such as conflict-of-interest reports and accommodation requests, in partnership with the Director, Legal, Security, and other People team members as appropriate.
• Contribute to the ongoing improvement of the investigations program, including its processes, documentation, and guidance.
• Serve as a thought partner to other People Generalists, sharing expertise and helping them navigate complex cases and investigations.
• Identify practical opportunities to improve consistency, quality, and efficiency across People Relations and Compliance work.

Qualifications

• At least 8 years experience in People Operations, Employee Relations, HR, or a related field, with deep hands-on experience managing employee relations matters and workplace investigations.
• Experience conducting investigations end to end, including interviews, evidence gathering, documentation, and developing clear findings and recommendations.
• Experience with HR policy stewardship and compliance work, including audit support, control evidence, or related program execution.
• Experience supporting a globally distributed workforce and navigating complex employee relations matters across multiple jurisdictions and employment arrangements.
• Strong judgment and discretion when handling sensitive, confidential, or high-impact matters.
• Ability to work across different jurisdictions and worker types, partnering effectively with Legal, Security, and business leaders.
• Strong written communication skills, including the ability to produce clear, thorough investigation documentation and practical guidance.
• Ability to influence and mentor through expertise and collaboration, without relying on formal people-management authority.
• Demonstrated fluency with AI tools, including the ability to assess when their use is appropriate, verify outputs, and follow safeguards for sensitive employee information.

Preferred Requirements

• Experience supporting employees and consultants across multiple countries and employment arrangements.
• Familiarity with SOC 2 personnel controls and evidence requirements.
• Experience improving an established investigations or compliance program.
• Experience supporting compliance-related matters such as conflict-of-interest reports or accommodation requests.
• Experience using HR systems, case-management tools, and documentation platforms to manage sensitive work accurately.
• Experience working in a remote or highly distributed organization.

Company Description

Chainlink Labs is one of the primary contributing developers of Chainlink, the standard for onchain finance enabling high-quality data, secure cross-chain interoperability, and compliant connectivity across global markets. Chainlink powers leading tokenized assets, financial institutions, market infrastructures, and decentralized applications by providing secure access to real-world data, cross-chain messaging, and blockchain connectivity across any network.

• The Chainlink standard has enabled tens of trillions of dollars in transaction value and is helping unify global markets onchain.
• Many of the world’s largest financial services institutions have adopted Chainlink’s standards and infrastructure, including Swift, Euroclear, Mastercard, Fidelity International, UBS, S&P Dow Jones Indices, FTSE Russell, WisdomTree, ANZ, Aave, Polymarket, Lido, and many others.
• Chainlink Labs is a world-class team of developers, researchers, and capital markets experts.
• Ranked among Fortune's Best Workplaces in Technology, Fortune's Best Medium Workplace, and the Top 100 Global Most Loved Workplaces.