[Hiring] Senior Solution Specialist @Innovaccer Analytics

Role Description

Innovaccer is seeking a Senior Solution Specialist to drive pre-sales strategy, solution design, and deal execution across our Experience product portfolio, including Access & Outreach, Contact Center Modernization, Referrals, Patient Engagement, Care Journeys, and Marketing Automation. This role is a strategic IC that blends the analytical and narrative strengths of our Growth Strategy function with the hands-on consultative and solution engineering expertise needed to win high-impact deals.

• Lead the development of compelling solution narratives, mock workflows, ROI models, and executive-ready presentations.
• Run demos and shape how Innovaccer positions its Experience capabilities.
• Focus deeply on Access & Outreach, bringing expertise in Access Center operations, including scheduling, registration, insurance verification, contact center workflows, and omnichannel engagement.
• Support the broader Experience landscape as needed, influencing how our solutions evolve, commercialize, and scale in the market.
• Partner with Product, Sales, Marketing, and Customer Success teams.
• Join executive conversations to guide solution direction and drive deal momentum.

Qualifications

• 8–12+ years of experience across healthcare access operations, patient engagement, digital front-door transformation, consulting, or solution engineering.
• Deep expertise in multiple Access Center workflow areas such as scheduling, voice agents, registration, insurance verification, call center operations, omnichannel engagement, referrals, and digital experience.
• Experience with Call Center technology stack.
• Experience with Call Center transformation.
• Demonstrated success driving complex deals in enterprise provider or health system environments.
• Strong ability to design and run demos, mock workflows, and solution narratives with clarity, confidence, and precision.
• Exceptional communication and storytelling skills—able to translate workflows and technology into measurable business impact.
• Strong analytical and commercial acumen; ability to create ROI models, business cases, and pricing structures.
• Experience influencing product direction and collaborating with Product teams, without owning roadmap decisions.
• Ability to operate as a high-ownership individual contributor who collaborates across matrixed teams.
• Bachelor’s degree required; master’s degree (MBA, MHA) preferred.
• Ability to travel up to 30–40% for customer meetings and internal strategy sessions.

Requirements

• A unique blend of strategic thinking and hands-on solution engineering execution.
• A deep understanding of access and experience pain points—paired with the creativity to design modern digital workflows.
• Confidence to present to executives, challenge assumptions, and influence decision-making.
• A passion for advancing the Experience category across patient engagement, outreach, and access transformation.

Benefits

• Generous Paid Time Off: 20 days of fixed time off per year, in addition to company holidays.
• Best-in-Class Parental Leave: One of the industry’s most generous parental leave policies.
• Recognition & Rewards: Monetary incentives and company-wide recognition for your impact and dedication.
• Comprehensive Insurance Coverage: Medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance.