[Hiring] Senior Product Owner/Manager, Next Best Action Configuration @Humana

Role Description

Join a world-class marketing organization creating the best possible engagement experience for millions of members. We are seeking a Product Owner to support the continued expansion of Humana's enterprise Next Best Action (NBA) decisioning capability. This role will serve as the bridge between product strategy and implementation by translating approved actions, treatments, and business requirements into complete, standardized, implementation-ready documentation.

• Serve as the primary point of coordination between NBA Product Managers and teams responsible for implementing action and treatment configurations.
• Translate approved business requirements into standardized, implementation-ready documentation that supports efficient configuration and deployment.
• Ensure actions and treatments are fully defined, documented, and aligned with established NBA standards before implementation begins.
• Manage documentation associated with action metadata, eligibility criteria, channel availability, treatments, content references, business rules, and related configuration requirements.
• Review requirements for completeness, consistency, and implementation readiness and identify gaps, conflicts, or ambiguities requiring resolution.
• Partner with Product Managers to obtain missing information, clarify intent, and resolve outstanding requirement questions.
• Maintain accurate documentation as actions, treatments, business rules, channels, and content requirements evolve over time.
• Support backlog management activities for configuration work, aligning priorities with direction provided by NBA Product Management.
• Track implementation progress and help ensure open requirement questions are resolved in a timely manner.
• Provide clarification and guidance to implementation teams regarding documented requirements and expected behavior.
• Support change management activities by updating requirements and documentation as approved modifications are introduced.
• Maintain visibility into actions and treatments moving through definition, configuration, testing, and implementation.
• Identify recurring documentation challenges and recommend improvements to templates, standards, and requirement-management practices.
• Support ongoing evolution of the NBA Action Catalog and related implementation standards.
• Contribute to the development of scalable documentation and configuration practices that enable broader adoption of NBA capabilities across the enterprise.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Information Technology, Computer Science, or a related field, or equivalent professional experience.
• Demonstrated experience in Product Ownership, Business Analysis, Product Management, Requirements Management, Platform Administration, or a related role.
• Experience translating business or product requirements into structured, implementation-ready documentation.
• Experience reviewing requirements for completeness, consistency, accuracy, and usability by downstream implementation teams.
• Demonstrated ability to identify requirement gaps, resolve ambiguities, and collaborate with stakeholders to clarify business intent.
• Experience documenting business rules, workflows, configuration requirements, or other structured implementation specifications.
• Experience managing or supporting a backlog of implementation, configuration, or product-related work.
• Strong written communication and documentation skills.
• Strong organizational skills with the ability to manage multiple priorities, changes, and implementation activities concurrently.
• Excellent attention to detail and ability to maintain accuracy across large volumes of structured information.
• Strong analytical and problem-solving skills.
• Ability to communicate effectively with business stakeholders, Product Managers, technology teams, and implementation resources.
• Ability to operate independently in a fast-paced, collaborative environment.

Requirements

• Familiarity with Pega Customer Decision Hub, Pega Decision Management, or comparable decisioning technologies.
• Familiarity with concepts such as actions, treatments, eligibility criteria, business rules, prioritization, and channel management.
• Experience maintaining structured product documentation, configuration specifications, metadata repositories, catalogs, or comparable assets.
• Experience working in healthcare, health insurance, financial services, or another highly regulated industry.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance.
• Many other opportunities to support whole-person well-being.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$104,000 - $143,000 per year. This job is eligible for a bonus incentive plan based upon company and/or individual performance.