[Hiring] Senior Product Manager @Certara

Role Description

Senior Product Managers will deliver value to clients via improvements to our software product offerings. Specifically, you will:

• Identify problems and opportunities to direct our engineering R&D efforts and the improvements that create the most value — optimizing complex trade-offs in the process.
• Sit at the intersection of business, UX design, and technology.
• Empathize with customers’ business challenges and share thoughtful insights with product designers.
• Write detailed specifications for developers and passionately share your ideas with executives.
• Make tough decisions without all the information you’d like and pour through data to extract key insights.
• Create order from chaos and advocate for systems and processes to avoid redundancy.

Responsibilities

• Translate users' experiences, usability feedback, unmet needs, and satisfaction levels into requirements and user stories.
• Drive development of new features and enhancements through definition, planning, design, build, and launch phases of product development.
• Glean critical feedback from users during the product discovery process to refine designs and reduce risks.
• Clearly communicate customer stories, pain points, and product benefits to our users and internal stakeholders.
• Collect and analyze quantitative and qualitative data to inform decision-making, drive adoption, and assess impact of decisions (build-measure-learn).
• Define requirements and evaluation criteria for AI/LLM-enabled authoring capabilities.
• Partner with data scientists and data engineers to measure and optimize output quality, latency, and cost.
• Promote Certara products in presentations, webinars, workshops, events, and conferences.
• Author best practice guides and help articles; create in-app help and instructional tips for user onboarding.
• Curate product knowledge to efficiently distribute key knowledge to various stakeholder communities and customers.

Qualifications

• BS/BA in science or technology related field.
• 5+ years in product management or equivalent role.
• Ability to work in a remote position requiring constant spoken and written communication.
• Skill in exerting influence at all levels of the organization without leverage or managerial authority.
• Systems-thinking and ability to anticipate and communicate downstream implications of today's decisions.
• Experience working with data engineering teams on data pipelines, data quality, and integration requirements.
• High tolerance for ambiguity, low tolerance for mess; able to create order out of chaos.
• Relentlessly resourceful and discerning in solving problems independently.
• Eager to constantly learn and improve, flexible in adapting to change.
• Fastidious for facts, insistent on evidence- and data-driven choices.
• Able to effortlessly tune communication style and approach for maximum results with varied audiences.
• Experience with software tools for product lifecycle management, data analysis, customer usage analytics, generative AI/LLM platforms, and document authoring tools.

Preferred Qualifications

• Experience designing products and collaborating with highly educated technical users.
• Education or qualifications relating to business, programming, data science, health sciences, medical writing, customer support, project management, or corporate communications.
• Experience working for a software-as-a-service (SaaS) vendor, clinical laboratory, pharmaceutical company, or Contract Research Organization (CRO).

Company Description

Certara accelerates the potential of bringing medicines to market and to patients using biosimulation software, technology, and services to transform traditional drug discovery and development. Our clients include more than 2,400 biopharmaceutical companies, academic institutions, and regulatory agencies across 70 countries.

Our goal is to enable the life sciences industry’s use of data, modeling, and analytics to make better decisions across the various phases of discovery and drug development.