[Hiring] Senior Staff Outbound Product Manager @ServiceNow

Role Description

What you'll do:

• Own the market and the narrative
• Build deep understanding of customer segments, buyers (CISO, IAM Principals, GRC, platform owners) and the landscape across IGA, PAM, identity security posture management and non-human identity security.
• Craft the positioning and story for Veza on the ServiceNow platform, including how customers secure and govern AI agents alongside human and machine identities.
• Be a credible external voice: brief analysts (Gartner, Forrester, KuppingerCole), speak at customer and industry events, and guide community engagement and progressive content.
• Launch and drive adoption
• Guide go-to-market for new capabilities and major integrations: launch plans, announcements, release notes, demo assets and internal enablement.
• Run early access and preview programs that validate new capabilities with design partners before general availability.
• Define and own adoption and customer success metrics; instrument them, report on them, and act on what they show.
• Make deployments repeatable
• Define and test GA readiness for capabilities and integrations: packaging, documentation, deployment guides, support escalation paths and operational playbooks.
• Account for real enterprise constraints: security reviews, least-privilege setup, change management and admin workflows across hundreds of connected systems.
• Equip the field and partners to win
• Give Sales, Solution Consultants, Customer Success, Support and partners what they need: talk tracks, discovery questions, ROI and business-value narratives, battlecards and objection handling, implementation checklists and troubleshooting guides.
• Be the Voice of the Customer
• Bring field and deployment insights into planning: turn customer feedback into prioritized requirements and crisp acceptance criteria for inbound PMs, and advocate for customers with engineering and company principals.

Qualifications

• 8+ years in product management, product marketing, solutions or a hybrid PM/PMM role in enterprise SaaS, with at least 4 years in identity and access management or security.
• Working knowledge of identity security: IGA, PAM, access reviews and certifications, least privilege, entitlements and permissions models, and non-human identities.
• Fluency in enterprise deployment realities: SSO, OAuth and SAML, ACLs, data governance, security reviews, compliance (SOX, SOC 2, ISO 27001) and admin UX.
• A track record of launching and scaling integrations, connectors or platform capabilities, and measuring their adoption.
• Experience applying AI to how work gets done, and a clear point of view on the identity and security risks AI agents introduce.
• The ability to write the narrative, build the deck, deliver the demo, and equip teams to win with it.
• Excellent written and verbal communication; you simplify complexity without losing technical truth, for audiences from engineers to CISOs.
• An systematic approach: you define metrics, instrument success and make data-informed recommendations.
• Strong ownership and the ability to lead through influence across Sales, SC, CS, Support, Marketing, Partnerships and Security/Legal.

Requirements

• Experience with identity platforms such as Microsoft Entra, Okta, SailPoint, Saviynt or CyberArk, as a vendor or practitioner.
• Experience with industry relations or industry speaking.
• Hands-on experience with the ServiceNow platform.
• A security or IAM certification (CISSP, CCSP or similar).

Benefits

• Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.