[Hiring] Senior Operational Product Manager @Pie Insurance

Role Description

In this Individual contributor role, the Senior Operational Product Manager drives cross-functional operational improvement initiatives across multiple business domains. They design and implement programs that increase efficiency at scale, bridging operational execution with strategic enterprise thinking, and building stakeholder relationships to influence organizational change. The Senior Operational Product Manager will use proven methodologies to identify multi-domain improvement opportunities and deliver measurable business value.

As a member of the Operational team, the Senior Operational Product Manager will create sustainable operational advantages through process improvement and systems designed to compound value over time.

Pie organizes improvement work through the Ephemeral Team model. Cross-functional teams form around Opportunities and Deliverables. In this model, not every solution is custom software. Many high-value outcomes are process change, operational system design, workforce and vendor design, and AI-assisted or low-code operational tooling.

This role operates at that intersection: applying the Operational Excellence Model across domains while helping teams redesign how work runs as automation and agentic tools mature.

Qualifications

• Bachelor's degree in Business, Engineering, Operations Management, or related field preferred; Master's degree in Business Administration, Engineering, or related field a plus.
• One or more advanced methodology certifications such as Six Sigma Master Black Belt, Advanced Lean, PMI advanced credentials (PgMP, PMI-ACP, PMI-RMP), Certified ScrumMaster (CSM), or Prosci Change Management.
• 8+ years of experience in operational excellence, process improvement, program management, or similar roles.
• 3+ years of program leadership experience managing complex multi-stakeholder initiatives.
• Six Sigma Black Belt certification or Lean Master certification with demonstrated multi-domain application.
• Proven track record of successfully leading large-scale operational transformation programs.
• Strong analytical and problem-solving skills.
• Advanced communication and influence skills.
• Cross-functional collaboration expertise.
• Technology or product organization experience.
• Advanced knowledge of operational excellence frameworks.
• Experience with enterprise-level operational tools and systems.
• Change management and organizational development expertise.
• Senior leadership collaboration experience.
• Demonstrated experience applying AI to change how operational work gets done.

Requirements

• Lead operational excellence programs across 2+ business domains.
• Coordinate cross-functional teams to build improvement portfolios.
• Successfully execute 10-12 major operational transformation programs annually.
• Achieve measurable efficiency improvements across 2+ domains within the first year.
• Independently manage complex operational challenges from discovery through delivery.
• Orchestrate stakeholder relationships and dependencies across multiple concurrent initiatives.
• Progress from optimizing individual domains to architecting integrated solutions.
• Demonstrate deep expertise in operational excellence methodologies.
• Independently apply structured problem-solving techniques.
• Apply advanced problem-solving methodologies and first principles thinking.
• Create comprehensive communication strategies that drive alignment.
• Identify high-volume operational workflows for AI-assisted tools.
• Cultivate strategic relationships across multiple operational domains.

Benefits

• Competitive cash compensation.
• Comprehensive health plans.
• Generous PTO.
• Future focused 401k match.
• Generous parental and caregiver leave.

Company Description

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.