[Hiring] Senior Product Operations Analyst @Aquent

Role Description

Join a leading financial services institution, a pioneer in empowering individuals and families to achieve their financial goals. As an Aquent talent, you'll be an integral part of a team dedicated to delivering exceptional value and transforming the financial landscape.

Are you a visionary problem-solver with a passion for optimizing operations and driving technological excellence? We are seeking a dynamic and experienced professional to step into a pivotal role, where you will be instrumental in shaping the operational backbone of critical technology platforms.

This is your chance to make a profound impact, directly influencing how our organization leverages advanced technology to deliver seamless experiences and innovative solutions.

You'll be at the forefront of process transformation, translating complex challenges into clear, actionable strategies that enhance efficiency and elevate our product offerings.

What You'll Do

• Lead the discovery and mapping of complex processes and workflows, including user journey mapping, within sophisticated technology environments.
• Drive initiatives to establish and refine operating processes, team practices, governance frameworks, and repeatable ways of working, fostering a culture of continuous improvement.
• Conduct in-depth analysis of complex problems, leading discovery sessions to uncover insights and translate findings into tangible process or platform enhancements.
• Collaborate cross-functionally with Product, Technology, business teams, and external vendors to influence strategic decisions and implement impactful operational improvements.
• Document critical processes and workflows, ensuring clarity, consistency, and accessibility for all stakeholders.

Qualifications

• 8+ years of experience in business analysis, process management/improvement, product operations, platform management, or closely related disciplines.
• Demonstrated expertise in process and workflow discovery, process mapping, user journey mapping, and comprehensive documentation within complex technology landscapes.
• Proven ability to lead discovery sessions, dissect intricate problems, and convert insights into actionable improvements for processes or platforms.
• Extensive experience in establishing and enhancing operating processes, team practices, governance, and scalable ways of working.
• Exceptional analytical, problem-solving, and communication skills, with a track record of working independently and effectively influencing diverse stakeholders across Product, Technology, business teams, and external partners.

What Will Set You Apart

• Experience in supporting and managing third-party AI or SaaS platforms, including collaboration with vendors on operations, issue resolution, enhancements, releases, and ongoing improvement initiatives.
• Strong data analysis skills, including proficiency in SQL and/or Python, with the capability to transform data into actionable product and operational insights.
• Familiarity with AI/GenAI platforms or applications and a solid understanding of the operational considerations involved in managing AI-enabled products.
• Experience with user research, stakeholder interviews, journey analysis, and qualitative research, adept at translating findings into strategic product or roadmap recommendations.
• Proficiency in Powerpoint and Excel for effective data visualization and presentation.