[Hiring] Senior Product Manager, Translation Quality & Platform @LILT

Role Description

LILT is seeking a Senior Product Manager, Translation Quality & Platform on our Product team to improve translation quality, the expert and linguist experience, and customer-facing analytics, while taking ownership of selected initiatives across the broader LILT platform. This person will combine strong product judgment, hands-on AI and agentic fluency, comfort with data, and customer-facing leadership.

At LILT, AI Review improves translations before human review, while AI QA helps experts catch high-impact errors before delivery. Our customer-facing analytics bring together quality metrics, turnaround-time reporting, and spend reporting. As LILT moves toward verified, provable translation, this role owns the product requirements for quality measurement and evidence:

• How we evaluate improvements
• How quality signals inform delivery decisions
• How we communicate results and limitations to customers

This is a permanent, full-time role that begins by taking on an existing PM's translation quality, expert-experience, and analytics work during leave, then evolves with business priorities and team capacity.

The PM will serve as the single directly responsible individual for:

• AI Review
• AI QA
• The expert and linguist experience

They will own customer reporting needs, reporting experiences, and product prioritization for customer-facing analytics, partnering with Data Engineering on the underlying data capabilities. They will use AI and agentic systems to accelerate product discovery, prompt and model evaluation, data analysis, and cross-functional execution while working closely with:

• Engineering
• Applied AI and Research
• Production
• Quality
• Customer Engineering
• Customer Success
• Forward-Deployed Engineering
• Customers

As part of a small, dynamic Product team, this person will serve as a product point of contact for customers and take on selected broader Platform initiatives, such as:

• Workflow automation
• Admin settings
• Permissions
• Account structures

Scope and priorities will be set with Product leadership and the relevant product owners, balancing customer needs, business priorities, and team capacity.

Qualifications

• Hands-on builder mindset and AI fluency
• AI evaluation and LLM product experience
• Data and analytics fluency
• Production and quality grounding
• Product judgment and ownership
• Customer presence
• Clear communication

Requirements

• Demonstrated ability to use AI and agentic workflows to accelerate discovery, evaluation, analysis, requirements, documentation, and troubleshooting.
• Understands how to measure an AI feature using test sets, precision and recall, acceptance rates, latency, cost, and error scoring.
• Comfortable with SQL or similar tools, defining metrics, and turning customer reporting needs into clear data requirements.
• Understands how translation is actually produced: linguist workflows, review stages, quality programs, and where they break.
• Can prioritize across a noisy, multi-customer backlog; write clear specifications and acceptance criteria; sequence work against capacity.
• Can lead discovery and troubleshooting directly with enterprise customers while translating complex details for localization managers, administrators, and business stakeholders.
• Produces concise decisions, plans, status updates, documentation, and release notes across technical and non-technical teams.

Company Description

LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in:

• Large Language Models
• Human-in-the-loop systems
• Agentic AI

With AI innovation accelerating and enterprise demand growing, the next phase of LILT’s journey is just beginning.