[Hiring] Senior Product Manager @Flight Centre

Role Description

WhereTo is seeking an innovative and results-driven Senior Product Manager to help shape the future of business travel. As part of a nimble, startup-minded team within Flight Centre Travel Group, you'll play a critical role in building next-generation travel technology that supports Corporate Traveller and FCM. You'll lead the evolution of Travel Planning and Operations products, creating seamless experiences for travellers, arrangers, and approvers throughout the travel journey. This is a unique opportunity to influence product strategy, deliver meaningful customer outcomes, and drive innovation in a fast-paced environment.

Key Responsibilities

• Develop and execute a clear product vision and strategy for Travel Planning and Operations products aligned with business objectives.
• Conduct market research and competitive analysis to identify industry trends, user needs, and growth opportunities.
• Define, prioritise, and manage the product roadmap based on customer feedback, market demands, and business goals.
• Partner with engineering, design, and marketing teams to deliver high-impact product enhancements and features.
• Collaborate with UX/UI teams to create intuitive and user-friendly travel planning experiences.
• Facilitate user testing activities and incorporate customer feedback into product improvements.
• Define and monitor key performance indicators (KPIs) and success metrics.
• Analyse data and customer insights to drive informed product decisions and continuous improvement.
• Build strong relationships with internal stakeholders and external partners.
• Communicate product strategy, roadmap priorities, and project updates effectively across the organisation.
• Serve as the primary point of contact for Travel Planning and Operations product initiatives.
• Lead end-to-end product lifecycle management from ideation and development through launch and ongoing optimisation.
• Support successful product launches and ensure long-term product sustainability and performance.
• Other duties and tasks as assigned.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Qualifications

• Bachelor's degree in Business, Computer Science, Engineering, or a related field.
• 5+ years of Product Management experience.
• Experience managing travel planning, trip management, or similar customer-focused products and services preferred.
• Demonstrated success delivering product outcomes in a fast-paced environment.
• Strong understanding of the corporate travel industry, including travel workflows, approval processes, and industry trends.
• Familiarity with travel itinerary tools, approval workflow systems, and corporate travel platforms is advantageous.
• Strong analytical and problem-solving capabilities.
• Experience leveraging data and customer insights to inform product decisions.
• Excellent communication and stakeholder management skills.
• Ability to collaborate effectively with cross-functional teams.
• Experience working within Agile development environments preferred.
• Proven leadership skills with the ability to influence and inspire teams.
• Strong decision-making and prioritisation abilities.
• Passion for customer-centric product development.
• Understanding of user-centred design principles and methodologies is desirable.
• Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.

Benefits

• Generous paid time off policy.
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services.
• National/International Award Nights and Conferences.
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care.
• Insurance including life, AD&D, critical illness, long term disability.
• Employee Assistance Program.
• RRSP/RPP with matching.
• Tuition Reimbursement Program.
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions.
• Global career opportunities in a network of brands and businesses.