[Hiring] Senior Product Manager @TrueML

Role Description

TrueML is on a mission to humanize the recovery process for distressed borrowers through AI and machine learning. As our Senior Product Manager , you will be the person who brings conversational AI to life inside our platform — across voice, chat, and the messaging channels our consumers and clients already use.

What You'll Do:

• Roadmap & Strategy: Define and own the conversational AI roadmap across voice and chat, balancing consumer impact, client demand, operational readiness, and platform build-vs-adopt decisions.
• Conversation Design & Omnichannel Integration: Establish behavior standards for AI agents—including authentication, intent recognition, hardship handling, and human handoffs—ensuring a unified consumer experience across voice, chat, SMS, and email.
• Partnerships & Technical Surface: Manage vendor relationships and specify requirements for telephony and CRM/servicing system integrations.
• Performance & Compliance: Drive operational metrics (latency, containment, cost per resolution) while partnering with Legal and Compliance to adhere to regulatory frameworks like FDCPA, Reg F, and TCPA.
• Cross-Functional Operational Readiness: Prepare Operations, Client Success, and Compliance teams with training, runbooks, escalation paths, and key metrics prior to feature launches.

Qualifications

• 5+ years of 0-1 Product Management experience, with a track record of shipping products that moved business metrics. Fintech, collections, lending, or other regulated financial services experience is a strong plus.
• You have shipped LLM-based capabilities in production. You can reason about prompting, retrieval, evaluation, guardrails, latency, and failure modes well enough to partner credibly with engineers — and to know when an impressive demo is not yet a product.
• Hands-on experience with voice agents, chat agents, IVR, or contact center technology.
• When you have a question about conversation or outcome data, you answer it yourself.
• Experience with B2B2C products, balancing what the client configures against what the consumer experiences.
• You thrive in "roll-up-your-sleeves" environments where the path isn't always marked, turning conflicting inputs into solid, actionable plans.

Requirements

• $136,000 - $180,000 a year for U.S.-based hires, depending on geographic labor market, relevant skills, experience, and qualifications.
• Geographic labor markets are divided into "tiers" based upon a number of factors, including cost of living.
• Maintaining a reliable internet connection and a professional work environment is expected.
• The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.

Benefits

• Flexible vacation
• Medical/dental/vision insurance
• Traditional/Roth retirement savings options
• Company-paid disability and life insurance
• Flexible Spending Account & Limited FSA
• Family-friendly parental leave, volunteer and voting time off
• On-demand wellness platform access for you and 5 friends and family
• PerkSpot discount program for 900+ merchants nationwide

Company Description

TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. The TrueML team includes inspired data scientists, financial services industry experts, and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings.