[Hiring] Senior Product Manager @Docplanner

Role Description

At Docplanner, we run the #1 patient–doctor marketplace in most of the markets where we operate, connecting over 100 million patients every month with the doctors and clinics who care for them. Our mission is simple: to help people live longer, healthier lives.

Doctors and clinics pay to be on our marketplace because it delivers something they can measure – patients, bookings, and real return on their investment. The Visibility team exists to guarantee that outcome. When a doctor or clinic buys our Marketplace product, this team makes sure they are set up well, get found by the right patients, fill their calendars, and clearly see the ROI that keeps them with us for years.

As Senior Product Manager for Visibility, you will own the product and business logic that decides how doctors are ranked and surfaced across the marketplace, together with the paid visibility products (First Class, Media360) that let them grow further. You will work hand in hand with Customer Success and Patient Marketing to turn a new customer into a thriving, retained one – distributing patient demand intelligently, reducing “zero-booking” doctors, and lifting retention and lifetime value across the base.

This is a highly commercial, deeply analytical product role at the core of how our marketplace creates value for both patients and the professionals who serve them.

You will be responsible for:

• Owning Doctor Success strategy and outcomes
• Co-own the core success and health metrics for the marketplace customer base: retention, churn and the reduction of zero-booking (“zero-UB”) doctors.
• Partner with Customer Success and Patient Marketing to set doctors up for success from onboarding through renewal, closing the loop between how a profile is configured and the bookings it generates.
• Design differentiated success journeys for different customer segments, specialties, and maturity levels.
• Owning ranking, relevance, and visibility logic
• Own the business logic that governs how doctors and clinics are ranked, matched, and surfaced across marketplace search and listings.
• Balance patient experience and relevance against doctor outcomes and commercial objectives, and define the guardrails that keep that balance healthy.
• Define evaluation frameworks, success metrics, and experiments to measure and continuously improve ranking quality.
• Owning paid visibility and growth products
• Own the roadmap and business logic for our paid visibility products, including First Class (premium placement) and Media360 (managed patient-acquisition media).
• Make the value of these products transparent to customers, so the ROI is obvious and repeatable.
• Working data-first
• Use SQL and analytics tools daily to answer your own questions, size opportunities, and validate decisions – without waiting on someone else to pull the numbers.
• Instrument products well, define the metrics that matter, and build the dashboards and experiments the team runs on.
• Drive an experimentation culture: form hypotheses, run A/B tests, read the results honestly, and iterate.
• Operating as an AI-native Product Manager
• Use AI tools such as Claude, Claude Code, Cursor, and AI prototyping tools daily to accelerate discovery, prototyping, PRD creation, and execution.
• Move quickly from research and discovery to validation, launch, and iteration using AI-assisted workflows.
• Collaborating across teams
• Work closely with Customer Success, Patient Marketing, Engineering, Data, Design, and country teams to deliver impact across markets.
• Use qualitative and quantitative research to inform decisions and optimise customer outcomes.
• Help evolve our marketplace and AI-native product practices and level up the wider product organisation.

Qualifications

• 5+ years of Product Management experience building digital consumer or marketplace products.
• Strong product thinking and a user-centric mindset, paired with the commercial instinct to connect product decisions to business outcomes.
• Excellent communication and stakeholder-management skills across both commercial and technical audiences.
• Experience working cross-functionally with Engineering, Design, and Data teams.
• Extreme ownership, comfortable operating in ambiguity and shaping products in emerging spaces.

Requirements

• Fluent with SQL and comfortable querying large datasets to explore, size, and validate opportunities independently.
• Proven ability to translate business logic into ranking, scoring, or matching logic – and to reason clearly about the trade-offs.
• Strong analytical and experimentation skills; you make decisions from data and can defend them.
• Strong grasp of the metrics that drive a subscription marketplace: churn, retention, engagement, activation, ARPU, and lifetime value.
• Experience owning or moving retention and engagement metrics for a customer base, not just shipping features.

Benefits

• A salary adequate to your experience and skills.
• Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings.
• True flexibility and work-life balance
• Remote or hybrid work model with our hub in Barcelona.
• Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly).
• Summer intensive schedule during July and August (work 7 hours, finish earlier).
• 23 paid holidays, with exchangeable local bank holidays.
• Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).
• Private healthcare plan with Adeslas for you and subsidized for your family (medical and dental).
• Access to hundreds of gyms for a symbolic fee in partnership for you and your family with Andjoy.
• Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.
• Free English and Spanish classes.