[Hiring] Senior Product Manager @ServiceTitan

Role Description

ServiceTitan is looking for a strategic, high-agency Staff Product Manager to spearhead our international presence in Australia. In this role, you will act as a key owner of the Australian product roadmap, working in a "startup within a scale-up" environment to adapt ServiceTitan’s leading platform for the Australian market.

You will navigate a fast-paced, ambiguous environment to localize our platform while serving as the internal advocate for Australian tradies. If you are a customer-obsessed leader who thrives on autonomy and wants to build the foundation for our next major market, we want to hear from you.

• Define the Vision: Own the multi-year product roadmap for Australia, balancing immediate localization needs (e.g., GST compliance, date-time modifications) with long-term market differentiators that unblock Sales and drive long-term retention.
• Drive Discovery: Lead deep-dive customer research with Australian contractors to uncover unarticulated needs, ensuring we build "pro-grade" solutions rather than just checking boxes. Translate these insights into actionable requirements to build against.
• Influence and Execute: Act as a global advocate, collaborating with US-based core product teams to ensure our global architecture is built for seamless internationalization. Define and deliver Australia-specific functionality with engineering & design partners.
• GTM Partnership: Work hand-in-hand with our Australian Go-To-Market team (Sales, Implementation, and Success) to ensure they’re equipped to serve our customers effectively and iterate on feedback.
• Measure Impact: Establish and track region-specific metrics—product adoption, localized feature parity, and churn—that roll up into ServiceTitan’s global targets.

Qualifications

• 7+ years of Product Management experience in B2B SaaS
• Proven track record of launching products in new geographic markets or managing complex localization/internationalization projects.
• Deep comfort with complex integrations—including accounting ecosystems (Xero, MYOB, QuickBooks) and API-heavy telecom workflows.
• A "scrappy" founder’s mindset. Comfortable operating with high autonomy, limited resources, and the stakes of a new market entry.
• The ability to distill complex regional requirements into a compelling "why" for executive leadership and cross-functional partners.
• A data-first approach to prioritization, using both quantitative metrics and qualitative insights to make tough trade-off decisions.
• Ability to work an adjusted schedule (e.g., 7:00 AM – 3:00 PM AEST) to ensure high-bandwidth collaboration with US-based teams.

Benefits

• Flexible time off with ample learning and development opportunities.
• Comprehensive onboarding program, leadership training, and recognition for great work through Bonusly and peer-nominated awards.
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options.
• Parental leave and support, up to $20k in fertility services, surrogacy, and adoption reimbursement.
• On-demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, and financial planning tools.